Shane Early
Pensacola,FL
Summary
Dynamic District Manager with proven success at Twomays Inc dba Dominos Pizza, excelling in multi-unit management and team leadership. Achieved sales goals through strategic business planning and exceptional customer relations. Skilled in training and coaching staff, fostering a high-performance culture that drives operational excellence and customer satisfaction. Recorded several record setting sales weeks, perfect health inspections, and max performance corporate inspections at multiple locations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
District Manager
Twomays Inc Dba Dominos Pizza
03.2022 - Current
- Supervised 7 locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships leading to a 9% sales increase over 3 years.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed accounts to retain existing relationships and grow share of business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
Store Manager
Twomays Inc Dba Dominos Pizza
04.2021 - 03.2022
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics. Produced 2 district managers, store manager of the year 2 years running, and the company management trainer.
Assistant Manager
Twomays Inc Dba Dominos Pizza
09.2019 - 04.2021
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
Tom Thumb
01.2017 - 09.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Escambia High School
Pensacola, FL05.2012
Skills
- Tactical business planning
- Multi-unit management
- Team leadership
- Operations management
- Goal setting and performance metrics
- Staff supervision
- Compliance monitoring
- Project planning
- Operations oversight
- Decision-making
- Employee scheduling
- Data analytics
- Customer relations
- Training and coaching
- Leadership skills
Accomplishments
- Supervised team of 150 staff members.
- Highest performing manager in corporate inspections with 4 perfect scores.
- Multiple perfect health inspections.
- Servsafe certified
- Increased sales by almost 9% over 3 years from 4.7M to 5.1M
- Turned around multiple failing restaurants.
- Produced 2 district managers, the company trainer, and the store manager of the year 2 years running.
Certification
Servsafe Certified
Timeline
District Manager
Twomays Inc Dba Dominos Pizza
03.2022 - Current
Store Manager
Twomays Inc Dba Dominos Pizza
04.2021 - 03.2022
Assistant Manager
Twomays Inc Dba Dominos Pizza
09.2019 - 04.2021
Assistant Manager
Tom Thumb
01.2017 - 09.2019
High School Diploma -
Escambia High School
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