Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shane Farley

Pinellas Park,FL

Summary

Adaptable Special Forces Communications Sergeant with exemplary skills in maintaining tactical Vehicle Maintenance. Dependable subject matter expert in training detachments during both peacetime and war. Ready to utilize exceptional problem solving and leadership capabilities to secure a new role with a terrific organization.

Seasoned E-6 in Vehicle Maintenance offering 12 years of service in United States United States Air Force. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment. Ready to take on challenging, growth-oriented position dedicated to Vehicle Maintenance.

Reliable employee seeking Vehicle Management or Mechanic position. Offering excellent communication and good judgment.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Diesel Mechanic versed in troubleshooting, diagnosis and repair. Completes routine repairs, preventive maintenance and specialized rebuilds. Proficient in checklists and working with customers to evaluate vehicle needs. Detail-oriented Diesel Mechanic experienced as fleet mechanic for large logistics company. Consistently completes scheduled maintenance accurately and efficiently. Dedicated to keeping team members safe and vehicles operating in peak performance.

Overview

14
14
years of professional experience

Work History

Diesel Mechanic

Waste Connections Inc.
Clearwater, FL
10.2021 - Current
  • Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Installed new systems and components in vehicles.
  • Inspected vehicle systems to assess function and uncover defects.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Documented findings and actions taken.
  • Ordered parts necessary for vehicle repairs and new installations.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Tested and adjusted engines to foster proper performance.
  • Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Examined engines, transmissions and vehicle systems to diagnose issues.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Handled repairs, replacing broken components and inspecting engines for wear and tear.
  • Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
  • Collaborated with other mechanics to inspect diesel engines for signs of damage.
  • Determined cost-effective solutions to mechanical issues, saving company money.
  • Conducted full operational compliance inspections before releasing vehicles for use.
  • Diagnosed mechanical problems for repair or replacement.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Followed factory and dealership standards to accurately perform repairs according to work order.
  • Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.

Special Forces Mechanic

United States Air Force Reserve
Cocoa Beach, FL
11.2017 - Current
  • Organized and supervised staff personnel in installation and utilization of radio equipment, satellite communications, networks and wire communications systems.
  • Supervised communication functions for special operations and secret missions.
  • Endured highly stressful situations and worked in physically demanding settings, remaining calm and composed.
  • Utilized conventional and unconventional warfare methods in communications.
  • Installed secure, encrypted radio communication systems for transmission and receiving of classified messages.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Conducted and oversaw interrogations, briefings and debriefings.
  • Prepared and delivered investigative reports and briefings.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
  • Integrated intelligence activities into other military operations, plans and programs.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team-building activities to enhance working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used coordination and planning skills to achieve results according to schedule.

Call Center Agent

Home Depot
Saint Petersburg, FL
10.2022 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained and managed customer files and databases.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Addressed customer account discrepancies and concerns.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Approved and terminated customer contracts upon request.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on company systems, form completion, and access to services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained user account data by initiating account access and establishing in database.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Established and fostered strong [Type] and [Type] relationships through application of excellent interpersonal skills.

On-Road Supervisor

UPS
Tampa, FL
11.2018 - 09.2021
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Worked closely with personnel, customers and contractors to resolve problems.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Worked with hundreds of customers to understand needs and provide excellent service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Prepared varieties of different written communications, reports and documents to ensure smooth operations.
  • Saved hundred of thousands by implementing cost-saving initiatives that addressed long-standing problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed anywhere from 80 to over 200 ups drivers.
  • Handled 40 calls per 8 hours to address customer inquiries and concerns.
  • Provided professional services and support in a dynamic work environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Paid attention to detail while completing assignments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked closely with personnel, customers, and contractors to resolve problems.

UPS Delivery Driver

UPS
St. Petersburg, FL
04.2017 - 11.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with regular customers.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Created and submitted delivery and DOT logs.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Planned optimal routes based on GPS software and knowledge of local traffic patterns.
  • Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Checked loads against documentation before completing final delivery at destinations.
  • Planned delivery routes and most efficient methods of distribution.
  • Operated vehicles to move personal, business and industrial goods.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Completed routine maintenance on truck to keep in working order.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Reviewed routes and expected delivery time frames to determine order of deliveries.
  • Maintained contact with dispatching team and management for open communication about delays or other delivery issues.

Mechanic

United States Air Force
Fort Walton Beach And Tokyo Japan, FL
03.2009 - 03.2017
  • Analyzed and located malfunctions in brakes, motors, switches and control systems.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
  • Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
  • Examined new and replacement parts to uncover defects.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Followed established safety procedures and techniques when working under lifted vehicles.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Managed inventory through computerized inventory control system.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
  • Disassembled defective parts to make proper repairs.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
  • Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
  • Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Diagnosed electrical malfunctions using oscilloscope.
  • Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.

Education

Associate of Science - Vehicle Maintenance And Repair Technologies

Community College of The Air Force
Montgomery, AL

Skills

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Accomplishments

    -Attended Lincoln Electric basic welding school.

    -Attended Yamaha Outboard boat engine school.

    -Attended Mercury Outboard electric school.

Timeline

Call Center Agent

Home Depot
10.2022 - 01.2023

Diesel Mechanic

Waste Connections Inc.
10.2021 - Current

On-Road Supervisor

UPS
11.2018 - 09.2021

Special Forces Mechanic

United States Air Force Reserve
11.2017 - Current

UPS Delivery Driver

UPS
04.2017 - 11.2018

Mechanic

United States Air Force
03.2009 - 03.2017

Associate of Science - Vehicle Maintenance And Repair Technologies

Community College of The Air Force

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Shane Farley