Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
ServSafe FoodHandler
Timeline
Generic

Shane Fernandez

Monterey Park,CA

Summary

Swing Manager at McDonald's means i have to always stay on top of everything, especially with the competitively fast work environment. Keeping everything in order, clean, and keeping employees motivated through our worst rushes. The dynamic I've learned working for Mcdonald's as a Swing Manager means I've had to close at least once a week, delegate and help employees deep clean the restaurant before inspections and take care of breaks and sending people home on time, even during peak rush hours. I'm resourceful, quick witted, fast learning and motivated, whatever i need to learn, I will. Along with managing the employees at the front, I've also learned how to run the kitchen and manage while doing so, I have a Servsafe FoodHandler certificate, I can be useful wherever I'm needed, whenever I'm needed. I hope to further develop these skills throughout my next job or jobs, developing new ones along the way and bettering my weak points. Thank You for considering me.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Swing Manager

McDonald's
11.2023 - Current
  • Monitoring employees and ensuring they are completing their delegated tasks, letting them know if they fall short or did well in a constructive fashion to not make them discouraged.
  • Made sure to always maintain a good attitude with guests and customers, especially during peak hours, addressing any complaints or issues proactively and positively to avid an escalating situation.
  • Keeping an eye on inventory and letting my GM or Assistant manager know when there is something that should be ordered for the next shipment.
  • Counting the registers and the safe, ensuring they all stay at the balance they're set to be at and keeping an accurate record on the finances at the end of the day.
  • Closing the store, ensuring all the entrances and exits are locked, having the lobby, kitchen and restrooms clean and tidy for the next shift to come, even if it means cleaning the restrooms on my own.
  • Communicating with the employees what our goal is for the day and talking with incoming managers about how the store is running, breaks, stock, and finances, especially if they are sending me home.

Education

No Degree -

Quartz Hill Highschool
Quartz Hill, CA

Skills

  • Team motivation
  • Staff leadership
  • Staff supervision
  • Operational efficiency
  • Quick learning
  • Motivated
  • Productively energetic
  • Talkative with customers and co-workers
  • Money handling
  • Quality control
  • Conflict resolution
  • Customer service

Accomplishments

I achieved becoming a manager in less than a year of my employment with McDonald's, I've helped many upset customers with good attitude and achieve a good response afterwards, managed around 9-12 people at the same time, managed very good shifts through peak hours and rushing all day.

Certification

Servsafe FoodHandlers License (9/15/23-9/15/26)

ServSafe FoodHandler

It means I understand how to store, Handle and cook food, how long food can sit before it is unusable, what temperatures certain foods must reach in order to be considered safe to consume, what order on shelves to store food to make sure they do not cross contaminate one another, and how to stay hygienic while handling food meaning, how often to change my gloves and wash my hands and when to clean utensils and preparation surfaces.

Timeline

Swing Manager

McDonald's
11.2023 - Current

No Degree -

Quartz Hill Highschool
Shane Fernandez