Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shane Flom

Appleton,Wisconsin

Summary

A dedicated and driven professional who recently graduated. While attending school and working full time, I’ve spent the last year working in a desktop support role, gaining hands-on experience in troubleshooting, user support, and IT systems. My passion for IT security led me to return to school where I developed a solid understanding of security protocols, risk management, and incident response.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Desktop Support Analyst

Alta Resources
11.2023 - Current
  • Provided Tier 2 Technical Support, diagnosing and resolving complex technical issues across hardware, software, and network systems, ensuring prompt resolution and minimal downtime for end-users
  • Collaborated with cross-functional IT teams to deploy and maintain software applications, ensuring seamless integration and functionality within organizational systems
  • Configured and deployed endpoints using SCCM and Intune, managing device lifecycle from installation to decommission, ensuring consistent and secure device configurations across the organization
  • Assisted users with VPN and remote access issues, troubleshooting and resolving connectivity problems to support secure remote work and ensure operational continuity
  • Monitored and addressed Tier 1 security threats using Trellix and CrowdStrike, performing initial triage and escalating incidents to senior security teams, reducing potential risks, and enhancing system protection
  • Managed user accounts and permissions through Active Directory and Entra ID, ensuring accurate access control, user security, and compliance with internal policies and regulatory standards
  • Analyzed recurring issues and provided actionable reports, identifying trends and suggesting improvements to IT processes and procedures, leading to increased system efficiency and user satisfaction
  • Contributed to team knowledge-sharing by documenting solutions to common issues and creating internal guides to improve the overall effectiveness of IT support functions.

Welder Fabricator

06.2020 - 11.2023
  • Fabricated precision parts according to detailed prints and specifications
  • Maintained a safe, organized, and efficient workspace, adhering to industry safety regulations and best practices to ensure a productive work environment
  • Collaborated with customers at their facilities to install parts and piping systems, providing exceptional service and ensuring customer satisfaction by addressing concerns and troubleshooting issues on-site
  • Worked closely with engineers to develop and implement creative solutions to technical challenges, ensuring timely project completion and maintaining high-quality standards
  • Led a team of two individuals as the Project Lead, coordinating efforts to complete projects ahead of schedule while maintaining a focus on safety, efficiency, and quality
  • Provided mentorship and guided team members, ensuring optimal performance, and fostering a collaborative atmosphere that enhanced team morale and productivity.

Education

Information Systems Security Specialist -

Fox Valley Technical College
Appleton, WI
12.2024

Welding and Metal Fab Degree -

Fox Valley Technical College
Appleton, WI
05.2019

Skills

  • Linux
  • Active Directory
  • PowerShell
  • Intune
  • SCCM
  • CrowdStrike
  • Identity and Access management
  • Carbon Black
  • Endpoint security
  • PCI
  • Incident response
  • Data loss prevention
  • Critical thinking skills

Certification

CompTIA Security +, 2024

Timeline

Desktop Support Analyst

Alta Resources
11.2023 - Current

Welder Fabricator

06.2020 - 11.2023

Information Systems Security Specialist -

Fox Valley Technical College

Welding and Metal Fab Degree -

Fox Valley Technical College

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Shane Flom