Shane Foulk
Marana,AZ
Summary
Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively. Highly efficient Crewmember well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Retention Specialist
Performance Contact Services
Tucson, AZ
02.2020 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Cross-trained and provided back up for customer service managers.
Crew Member-Lead Assistant
Jack In The Box
Marana, AZ
01.2019 - 02.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Mentored and guided employees to foster proper completion of assigned duties.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted manager in all aspects of business operations.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Distributed food during busy peak periods to drive customer satisfaction.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Education
High School Diploma -
Flowing Wells High School
Tucson, AZ2019
Skills
- Issue and Complaint Resolution
- Understanding Customer Needs
- Upbeat and Positive Personality
- Needs Assessment
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Telephone Management
Timeline
Retention Specialist
Performance Contact Services
02.2020 - 06.2022
Crew Member-Lead Assistant
Jack In The Box
01.2019 - 02.2020
High School Diploma -
Flowing Wells High School
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