Shane Fraelich

-Supervise Technicians: Oversee and support pest control technicians, ensuring they follow protocols and perform tasks effectively.
-Schedule Management: Coordinate and optimize daily service schedules to ensure timely service delivery.
-Quality Control: Monitor and maintain high standards of pest control services, ensuring customer satisfaction.
-Training and Development: Provide ongoing training and development opportunities for staff to improve their skills and knowledge.
-Compliance: Ensure all operations comply with local, state, and federal regulations and safety standards.
-Inventory Management: Manage supplies and equipment, ensuring proper stock levels and maintenance.
-Customer Relations: Address and resolve customer complaints and inquiries, ensuring a high level of customer service.
-Budgeting: Assist in budget preparation and manage operational expenses to stay within financial constraints.
-Reporting: Prepare and maintain reports on operational performance, including service quality, technician productivity, and financial metrics.
-Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness of pest control operations.
-Health and Safety: Ensure the health and safety of employees and customers by enforcing proper use of protective equipment and safe handling of chemicals.
-Marketing Support: Collaborate with marketing teams to develop strategies for customer acquisition and retention.
-Emergency Response: Develop and manage response plans for emergency pest outbreaks or critical situations.
-Vendor Management: Liaise with suppliers and vendors to ensure timely procurement of necessary materials and services.

• Updated reports, managed accounts, and generated reports for company database.
• Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
• Cultivated culture of continuous improvement by encouraging innovation and recognizing individual contributions to efficiency.
• Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
• Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
• Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established team priorities, maintained schedules and monitored performance.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

-Recruit/hire top talent, ensuring new-hire paperwork is filled out accurately, submitted by specified deadlines.
-Train new/existing Professionals on proper customer engagement techniques.
-Improve performance of existing professionals with regard to measure KPI’s
-Demonstrate new products/services to professionals and obtain any needed clarifications prior to product/service launches.
-Communicate current installation/service policies, procedures, and techniques.
-Manage team performance to meet or exceed operational and financial objectives.
-Support/develop professionals through continued training, coaching, and motivation.
-Conduct monthly team meetings in which professionals receive training, share concerns, set team and individual goals.
-Manage employee time tracking and time-off requests.
-Review customer surveys and coach Professionals where necessary while also directly addressing customer concerns.
-Ensure Vivint retains customers by ensuring a high level of quality and timely installation/service.
-As needed, cover high-priority customer appointments where no Professionals are available to complete the appointment.
-Ensure customer paperwork, including work orders, customer contracts, etc. are completed accurately and timely.
-Coordinate closely with direct-to-home and direct-to-business sales and installation teams to ensure a seamless customer experience.
-Work independently while also understanding the need for communicating and coordinating work efforts with leaders and other employees in the organization timely, proactive communication.
-Provide regular updates on team performance and special projects to regional and corporate management.
-Ensure team has necessary level of Vivint products and equipment and that all products are managed according to policy.
-Ensure Professionals work safely and responsibly to avoid injuries, damage to property, and loss of materials and equipment.