Shane George
Brooklyn,NY
Summary
Seasoned expert with an HR degree, efficient at protecting company interests and building thriving cultures to promote employee retention and performance. With 14 years of progressive leadership, I have coached, trained, and developed future leaders. Considered highly knowledgeable in people management, recruiting, and payroll.
Overview
20
20
years of professional experience
Work History
Office Support Specialist
1199SEIU Childcare Funds
New York, NY
02.2020 - Current
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Supported office clerical functions using word processing and other software, email and office machines.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Two plus years of general office and clerical experience.
- Proficiency in using virtual facilitation tools: Zoom.
- meets expected professional performance standards including attendance and punctuality.
- Able to interact with and facilitate learning sessions for three to five hours in length.
Registration Clerk
1199 Seiu Benefit Funds
New York, NY
08.2019 - 01.2020
- Provide clerical and administrative support to the Programs Registration Department
- Assist and train members with the Online Application and program selection process
- Counsel members on the Child Care Fund services; interpret eligibility and application guidelines process
- Perform data entry of members and program information, reach department daily quotes
- Maintain accurate files, records and confidentiality of application process
- Perform special projects and assignments as directed by management
Customer Care Manager
Raymour & Flanigan Furniture and Mattress Store
Brooklyn, NY
06.2018 - 09.2018
- Oversaw address of customer requests for friendly, knowledgeable service and support.
- Scheduled appointments to meet customer needs and resolve key concerns.
- Upheld strict quality control policies and procedures during customer interactions.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Built strong relationships with clients to maintain loyalty and promote efficient operations.
Sales Manager for Housewares, Bridal & Top of Table
Macy's
Brooklyn, NY
08.2015 - 03.2018
- As a sales manager I support My Macy's by driving sales and selling with focus on the Macy's customer.
- All activities related to presenting a clean, neat and organized shopping environment for our customers are under my direction. With training, coaching and development, a team of associates has grown under my leadership.
- Directed and supervised staff performance.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Sales Manager for Men's Shoes & Tailored Clothing
Macy's
Brooklyn, NY
10.2014 - 08.2015
- As a sales manager I support My Macy's by driving sales and selling with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under my direction.
- Created presentation materials for sales, customer relations, and management purposes.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- 4 years practical Training and/or Organizational Development experience.
- Experience designing, delivering and evaluating training needs pre/post assessments, developing effective training programs and materials, and presenting course materials in a training environment.
Selling Supervisor
Macy's
Brooklyn, NY
04.2012 - 10.2014
- As a sales Supervisor I supported My Macy's and drive sales for a specific area in partnership with a sales manager.
- I was responsible for assisting the sales manager by supervising all daily selling activities and leading a selling team in my selling area.
- My responsibilities included assisting in the selling process; driving customer service through coaching and monitoring selling behaviors; teaching product knowledge and communicating policies and procedures.
- Ability to work well under pressure due to the high volume and urgent nature of calls.
Crowd Control Manager
Macy's
Brooklyn, NY
11.2011 - 02.2012
- Responsible for the safety of the customers as they used the escalators and elevators.
- Control the flow of traffic throughout the building as well as redirect it when I saw fit to.
- Ensure that customers are using safe practices as they move throughout the building during peak periods of business. Deal with emergencies in a timely fashion as they may arise on the escalators and or elevators.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Delegated work to staff, setting priorities and goals.
Food & Beverage Manager
AMC Kips Bay 15
New York, NY
03.2004 - 10.2011
- Responsible for ordering, receiving, and weekly reconciliation of all products.
- Control payroll expenses by adjusting staffing levels according to business demands.
- Recruit hire and train new personnel. Schedule concession contests to boost sales and motivate staff.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Supervised and guided personnel to eliminate downtime and boost productivity.
- Good customer service skills and ability to maintain a pleasant attitude; provide professional and courteous service to members
Education
Bachelor of Science - Business & Finance Management/ Leadership & Human Resource Management
Brooklyn College
Brooklyn, NY2013
Associate of Applied Science - Business Administration
Kingsborough
2011
Skills
- Human Resources Management
- Leadership/communication skills
- Employee relations
- New product delivery
- Talent Management
- Coaching and counseling
- Remote Collaboration
- Employee engagement
- Thought Leadership
- Digital Literacy
Timeline
Office Support Specialist
1199SEIU Childcare Funds
02.2020 - Current
Registration Clerk
1199 Seiu Benefit Funds
08.2019 - 01.2020
Customer Care Manager
Raymour & Flanigan Furniture and Mattress Store
06.2018 - 09.2018
Sales Manager for Housewares, Bridal & Top of Table
Macy's
08.2015 - 03.2018
Sales Manager for Men's Shoes & Tailored Clothing
Macy's
10.2014 - 08.2015
Selling Supervisor
Macy's
04.2012 - 10.2014
Crowd Control Manager
Macy's
11.2011 - 02.2012
Food & Beverage Manager
AMC Kips Bay 15
03.2004 - 10.2011
Bachelor of Science - Business & Finance Management/ Leadership & Human Resource Management
Brooklyn College
Associate of Applied Science - Business Administration
Kingsborough
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