Shane Gilliland
Belleville,AR
Summary
A servant leader who is results driven, innovative, and has a keen ability to see areas of improvement. I am pursuing the Senior Manager, Field Services position at Safe Foods. My skillset and qualifications display my ability to perform well in this position, while maintaining the Safe Foods culture and core values.
Overview
21
21
years of professional experience
Work History
Regional Customer Service Manager
Safe Foods Corporation
09.2018 - Current
- Managed a team of customer service representatives, ensuring high-quality support and timely issue resolution.
- Fostered a positive work environment by promoting teamwork and open communication among team members, leading to increased morale and reduced attrition.
- Implemented proactive communication initiatives to address potential issues before they escalated, reducing client complaints.
- Streamlined internal communication channels between departments, enabling faster resolution of customer issues.
- Followed through with client requests to resolve problems.
Installations Manager
Safe Foods Corporation
01.2016 - 01.2018
- Continually follow up on the progress of all projects and provide continual training on new equipment.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Managed a team of Project Managers, providing guidance and support to ensure high-quality workmanship.
- Conducted regular progress meetings with team members to track performance against project milestones.
Systems Engineer
Safe Foods Corporation
01.2014 - 01.2016
- Continued the responsibilities as the Installation Coordinator with the addition of supervising and scheduling a team of Project Managers and Install Technicians, and overseeing all company installs.
- Worked closely with our Operations department, determining ways to optimize our systems efficiency and performance.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Evaluated new equipment and technologies.
Installation Coordinator
Safe Foods Corporation
01.2010 - 01.2014
- Responsible for performing site surveys, conducting contractor meetings, overseeing and completing system installations, and customer training.
Install Team Specialist
Safe Foods Corporation
01.2007 - 01.2010
- Continued the responsibilities as the Install Team Welder with the additional responsibilities of pre‐installation planning (site surveys, contractor meeting and equipment layouts).
Install Team Welder
Safe Foods Corporation
01.2006 - 01.2007
- Responsible for pre‐fabrication of equipment and successful installation.
Headerman
Grandeur Fasteners
01.2004 - 01.2006
- Responsible for setting up and operating cold header machinery to manufacture bolts to customer specifications.
Education
High School Diploma -
Danville High School
Danville, AR05.2003
Skills
- Resourceful
- Problem-Solving
- Process improvement
- Time Management
- Decision-Making
- Detail-oriented
- Customer Relations
- Customer service
- Conflict management
- Training and mentoring
- Team Building and Leadership
- Reliable
- Organized
- Excellent communicator
- Multi-channel communication
- Cross-departmental collaboriation
- Project coordination
- Stainless Steel Welding
- Mechanical
- Electrical
- Microsoft Office
- Auto Cad Experience
Accomplishments
- 2015 - Recipient of the 212 Degree Award for "Outstanding Customer Support"
- 2018 - Recipient of the Executive Platinum Award "Service Excellence"
- 2021 - Completed the Safe Foods Leadership Training Series
- 2021 Completed the Safe Foods Servant Leadership Training
- 2022 - Recipient of the Patriot Award from the Department of Defense
Timeline
Regional Customer Service Manager
Safe Foods Corporation
09.2018 - Current
Installations Manager
Safe Foods Corporation
01.2016 - 01.2018
Systems Engineer
Safe Foods Corporation
01.2014 - 01.2016
Installation Coordinator
Safe Foods Corporation
01.2010 - 01.2014
Install Team Specialist
Safe Foods Corporation
01.2007 - 01.2010
Install Team Welder
Safe Foods Corporation
01.2006 - 01.2007
Headerman
Grandeur Fasteners
01.2004 - 01.2006
High School Diploma -
Danville High School
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