Shane Gordon

• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
• Managed day-to-day operations including scheduling shifts, assigning tasks.

• Coordinated daily operations and ensured efficient workflow throughout the store.
• Resolved conflicts between customers and staff members efficiently while maintaining a positive attitude.
• Conducted regular team meetings to discuss store performance and motivate employees.

• Provided customer service support, including resolving customer complaints and inquiries.
• Performed regular inventory audits to maintain accurate stock levels.
• Reviewed sales figures on a daily basis to monitor progress against targets.
• Analyzed financial statements such as profit and loss statements, and balance sheets to identify areas of improvement.
• Trained new staff on operational procedures, product knowledge, and customer service practices.
• Maintained a safe working environment by enforcing safety regulations and conducting regular inspections.
• Assessed operational efficiency of the store's departments.

• Created promotional campaigns to increase brand awareness and attract new customers.
• Analyzed market trends to identify opportunities for product expansion or improvement.
• Managed day-to-day operations including scheduling shifts, assigning tasks.

. Drive key metrics such as credit, LPP and installs.

• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Provided guidance to team members regarding tasks assigned to them.
• Analyzed data from various sources such as surveys, CRM , weekly and monthly reviews with the pro specialist to inform decision-making related to sales performance.
• Coordinated resources across multiple departments and teams as needed for successful completion of Pro and their orders .

• Assisted customers with inquiries about product availability, prices, sizes or concerns .
• Developed and maintained relationships with vendors to ensure timely delivery and quality of merchandise.
• Established and monitored budget goals for individual departments within stores.
• Reviewed weekly reports from stores regarding stock levels, replenishment needs and other related issues.
• Established customer service standards and monitored staff compliance.
• Ensured compliance with safety regulations and company policies.
• Recruited, trained and supervised new employees.

• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries and provided accurate information regarding products and services.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Managed inventory levels by tracking sales, rotating stock and replenishing supplies as needed.
• Organized the daily mise en place in order to prepare meals efficiently.
• Monitored food preparation techniques to ensure that high-quality products were served consistently.
• Assisted with menu planning activities by suggesting creative ideas for dishes based on seasonal ingredients.
• Assisted with the training of new employees in proper techniques for food preparation, presentation, sanitation, safety procedures.
• Checked finished plates before they were served to guests, making sure all components met quality standards.

• Monitored daily sales figures to track trends in customer buying behavior.
• Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
• Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
• Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
• Identified training needs among staff members and organized relevant workshops accordingly.