Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Graham

Topeka,KS

Summary

Dynamic, tech-savvy IT professional with over 10 years of experience in a fast-paced, evolving industry. Proven ability to identify root causes and guide users toward effective, lasting solutions while simplifying complex technical concepts for diverse audiences. Proficient in various operating systems, applications, and hardware, with a strong aptitude for quickly mastering new technologies. Committed to providing exceptional support and recognizing the urgency of resolving issues for individuals relying on technology to enhance productivity.

Overview

15
15
years of professional experience

Work History

Systems Engineer

Advisors Excel
09.2016 - Current
  • Installed, maintained, and updated Dell NSeries switches
  • Active Directory on prem administration and troubleshoot AD related issues
  • Administration of Microsoft Office 365 (Exchange Online, SharePoint Online, OneDrive, Teams)
  • Administration of ImageNow, Manage Engine, MEAnalytics, Falcon CrowdStrike, WS1, LastPass, along with various internal applications
  • Handled daily operations, IT projects, and 3rd level support for 700+ users
  • ExtremeCloud IQ administration
  • Installed, maintained, and updated physical servers and SANS
  • Setup and configured VMs/servers using VMware
  • Administration of VMware Horizon View
  • Installed, maintained, and updated Cisco Mearki networking
  • Installed, maintained, and updated Palo Alto firewalls
  • Performed day-to-day LAN and WAN administration, maintenance, and support.

Workstation Support Technician - Tier 2

Westar Energy
02.2015 - 09.2016
  • Assist with PC/Laptop refreshes, deploying new IT equipment, creating images, and installing applications
  • Install, maintain, and upgrade PCs, laptops, network printers, and peripherals
  • Respond to and resolved PC, laptop, application, printer, and network related problems
  • Update applications and maintain documentation on installed applications
  • Successfully administered user accounts
  • Ensure customer issues/tickets are resolved in a timely manner
  • Provide quality support to customers, employing a high degree of customer service, technical expertise, and timeliness
  • Resolve problems with a high degree of patience and problem management techniques
  • Convey technical issues in layman's terms so the customer can understand
  • Support over 200+ customers and maintained white glove support

Network Technician

Missouri Western State University
12.2010 - 02.2015
  • Assist students, staff, and faculty with connecting various wireless/wired devices to campus wireless/wired network
  • Troubleshoot connection issues for students, staff, and faculty with wireless/wired connections for various devices
  • Setup and configure cell phones/tablets for departments throughout campus
  • Install, configure, train, and maintain Perceptive ImageNow document imaging software
  • Setup, configure, and update virtual servers through VMware
  • The administrator for 2 print servers
  • Created and maintained documentation when needed
  • Assist the help desk when needed

Education

Associates of Applied Science - Network Technology

Flint Hills Technical College
Emporia, KS
01.2002

Skills

  • System testing
  • Technical support
  • Hardware and software installation
  • Client service and support
  • TCP/IP protocol
  • Continuous improvement
  • Cloud services
  • Network infrastructure administration
  • Root-cause analysis
  • Firewalls
  • Project management
  • Virtualization
  • Systems analysis

Timeline

Systems Engineer

Advisors Excel
09.2016 - Current

Workstation Support Technician - Tier 2

Westar Energy
02.2015 - 09.2016

Network Technician

Missouri Western State University
12.2010 - 02.2015

Associates of Applied Science - Network Technology

Flint Hills Technical College

Similar Profiles

CREATE PROFILE