Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Shane Green

Funkstown

Summary

Dynamic IT Helpdesk Technician with a proven track record at Moore RMG, adept at swiftly resolving technical issues and enhancing user satisfaction. Skilled in hardware repair and ticket management, I foster positive team collaboration and demonstrate strong problem-solving abilities, ensuring seamless operations and exceptional service delivery. Professional with experience in leadership. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader

Jersey Mikes
11.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

IT Helpdesk Technician

Moore RMG
08.2023 - 10.2024
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

Boyd J. Michael, III Technical High School
Hagerstown, MD
05-2024

Skills

  • Software installation

  • Application support

  • Printer setup

  • Hardware repair

  • Network connectivity

  • Ticket management

  • Active directory

  • User support

Certification

CCST - Cisco Certified Support Technician

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Electronic Repair

Timeline

IT Helpdesk Technician

Moore RMG
08.2023 - 10.2024

Shift Leader

Jersey Mikes
11.2022 - Current

High School Diploma -

Boyd J. Michael, III Technical High School

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Shane Green