Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Grooms

Batavia,OH

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Frankenrose Restaurant Inc
09.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Kitchen Line Cook

Frankenrose Restaurant Inc
03.2019 - Current
  • Ensured that food was stored at proper temperature as required by food safety regulations
  • Managed simultaneous cooking tasks well to efficiently deliver food to customers
  • Handled daily checklists consistently, including cleaning and restocking requirements for efficient kitchen operations
  • Cleaned and disinfected food preparation areas, workstations, and equipment
  • Cooked food products following established instructions for preparation of particular menu items.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
  • Maintained well-stocked stations with supplies and spices for maximum productivity

Shift Leader

United Dairy Farmers
10.2016 - 01.2016
  • Managed operations during shift, with total awareness of activities of employees and customers
  • Prepared reports detailing shift activities to keep management looped in on shift operations
  • Recorded Inventory data of day's truck and broke down and stocked said inventory
  • Trained new employees and delegated daily tasks and responsibilities
  • Completed cash and credit card transactions accurately using POS software

Call Center Sales Representative / Technical Support Representative

RDI
  • Answered customer inquiries and solved problems regarding billing, services, and products
  • Maintained working knowledge of all client products, services, and promotions
  • Incorporated understanding of financing and related concepts such as interest and credit reporting into advice offered to customers interested in payment plans
  • Made recommendations according to customer needs to suggest optimal features, accessories, upgrades, and other options tailored to unique circumstances
  • Utilized appropriate sales and retention guidelines to properly process customer requests to add, modify, or terminate subscriptions to products and services
  • Answered inbound sales requests, providing well-informed responses to technical inquiries concerning services, products, billing, and equipment
  • Adjusted sales scripts to better target customer needs and interests
  • Delivered sales talks using prepared scripts to describe available products and services.

Education

High School Diploma -

Clermont North Eastern
05.2016

Skills

  • Rules enforcement Operations management
  • Supply organization Customer service
  • Food presentation Quality assurance and control
  • Training
  • Supply Management
  • High-Volume Environments

Timeline

Assistant Manager

Frankenrose Restaurant Inc
09.2021 - Current

Kitchen Line Cook

Frankenrose Restaurant Inc
03.2019 - Current

Shift Leader

United Dairy Farmers
10.2016 - 01.2016

Call Center Sales Representative / Technical Support Representative

RDI

High School Diploma -

Clermont North Eastern

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Shane Grooms