Shane Guasp
Fresh Cap Stocker
Rayne,LA
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Fresh Associate
Walmart
Lafayette, LA
11.2014 - Current
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
- Oversaw accurate and timely receipt of perishable products.
- Implemented computerized inventory tracking system, completed departmental documentation and kept precise records to meet customer needs.
- Designed and delivered training for perishable department associates in required skills and areas of job responsibilities.
- Coordinated product rotation according to expiration date and quality parameters.
- Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
- Controlled and tracked inventory loss due to spoilage or unmet quality standards.
- Managed department personnel, performance management, training and workflow planning.
- Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Shift Manager
McDonald's
Slidell, LA
11.2012 - 09.2014
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours and inventory movements.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Mud Cleaner - Onshore Rigs
Lofton Staffing
Lafayette, LA
01.2011 - 08.2012
- Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
- Used hand and power tools safely and efficiently, following manufacturer and company directions.
- Installed and repaired pipes, valves and pumps when on job sites.
- Repaired surface machinery and performed period equipment inspections.
- Offloaded and loaded crane load and assisted crane operator.
- Assisted roughnecks with tasks and supplied with equipment.
- Dug ditches around storage tanks.
- Performed manual operating and maintenance duties in compliance with company quality standards.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Prepared variety of different written communications, reports and documents.
Education
GED -
Jefferson Co High School
Fayette, MS 02.2009 - 06.2010
Skills
Heavy Machinery operation
Training and mentoring
Staff Management
Stocking and replenishing
Customer service
Hobbies
Computer building and software, hardware IT.
Timeline
Fresh Associate
Walmart
11.2014 - Current
Shift Manager
McDonald's
11.2012 - 09.2014
Mud Cleaner - Onshore Rigs
Lofton Staffing
01.2011 - 08.2012
GED -
Jefferson Co High School
02.2009 - 06.2010