Shane Haidet
Sales & Operations Management
Denver,Colorado
Summary
Versatile Senior Manager specializing in Sales & Marketing Operations and skilled at hiring, planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information and an emphasis on team/individual development. Pursuing a new professional challenge with a growth-oriented company.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager, Global Sales & Operations
Accenture, Snap Inc
Denver, CO
04.2021 - Current
- Manage global operations of the vendor Digital Marketing & Sales Team of 2 North America + 2 International Sites (Dublin & Amsterdam), 10 Team Leads and 120+ Digital Marketing Specialists/Account Managers
- Implemented and developed operational standards, policies and procedures.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Developed proposals and presentations for internal and external audiences.
- Recommended and implemented successful strategies to maximize revenue.
Sales Manager
Accenture
Denver, CO
05.2020 - 03.2021
- Managed team of 4 Team Leads and 47 Digital Marketing Specialists
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans.
- Liaised with marketing, business support and product teams to develop solutions and accomplish shared objectives.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost project growth.
- Collaborated with senior management to implement continuous improvements and exceed team goals.
Sales Team Lead
Accenture
Denver, CO
03.2019 - 05.2020
- Presented Weekly, Quarterly and Yearly Business Reviews to client
- Supported sales account managers by providing accurate and detailed reports.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
- Developed monthly sales goals to motivate team and drive business objectives.
- Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
Sales Account Manager
Robot Creative
San Antonio, TX
10.2016 - 02.2019
- Served as main point of contact for new leads and prospects
- Presented custom recommendations and estimates for digital marketing, branding and website services
- Negotiated prices, terms of sale and service agreements.
- Identified new prospects through outbound outreach, while maintaining and growing existing accounts
- Created proposals for new and repeat customer business transactions.
- Built client relationships by acting as liaison between customer and account management team.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Sales Manager
InfoCision Management Corporation
Akron, OH
06.2015 - 10.2016
- Establish and maintain client relationships with Leapfrog Online (Time Warner Cable/Charter Spectrum /Comcast), Deluxe, and Grace Hill
- Oversee 60 Business Account Managers and 4 Call Center Supervisors
- Developed and maintained call scripts for all inbound and outbound campaigns
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Sales & Marketing Manager
WOW 1 Day Painting
Akron, OH
09.2014 - 05.2015
- Established and controlled business social media pages, including: Facebook, Twitter, Instagram, Houzz, YouTube, Google+, and Yelp
- Hired and managed team of marketing and direct sales associates
- Participated in outside sales, business to business and direct residential
- Attended local trade shows; providing in-booth consultations
- Managed on-site projects, responsible for: crew assignment, customer communication, providing supplies/tools, acquiring customer contract signature, and collecting payment.
Recruiter
Global Technical Recruiters
Mayfield Heights, OH
06.2014 - 09.2014
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Completed reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Assigned employees to specific roles based on work experience, credentials, and interview skills
Social Media Intern
Hiram College
Hiram, OH
09.2013 - 12.2013
- Created content and managed the Hiram College Athletic Facebook and Twitter pages
Education
Bachelor of Arts - Business Management
Hiram College
Hiram, OH 08.2010 - 05.2014
Skills
Salesforce
Client Management
Strategic planning
Staff Management
Sales and marketing
Budgeting
Reporting & Analysis
Accomplishments
Snap@Accenture
- Drove 4x increases YoY for both key performance metrics, revenue and activations
▪ 2019 Revenue: $5M→2022 Revenue: $205M
▪ 2019 Activations: 1,415 → 2022 Activations: 33,250 - Launched 3 new sites (domestically and internationally), servicing 15+ countries
- Maintained an attrition rate of less than 10%
Timeline
Senior Manager, Global Sales & Operations
Accenture, Snap Inc
04.2021 - Current
Sales Manager
Accenture
05.2020 - 03.2021
Sales Team Lead
Accenture
03.2019 - 05.2020
Sales Account Manager
Robot Creative
10.2016 - 02.2019
Sales Manager
InfoCision Management Corporation
06.2015 - 10.2016
Sales & Marketing Manager
WOW 1 Day Painting
09.2014 - 05.2015
Recruiter
Global Technical Recruiters
06.2014 - 09.2014
Social Media Intern
Hiram College
09.2013 - 12.2013
Bachelor of Arts - Business Management
Hiram College
08.2010 - 05.2014