SHANE HARLAN
Grand Rapids
Summary
Sales-Driven, adaptable and self motivated marketing specialist with a proven track record of meeting or exceeding sales quotas and providing value to customers in order to develop long lasting relationships. Excellent time-management and communication skills with the ability to work with and lead teams or work individually to meet objectives. Passionate to learn and advance in my field with a growing company in order to obtain a more fulfilling career.
Overview
4
4
years of professional experience
Work History
Sales Associate
Jars
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Directed customer to specific products for a various needs.
- Communicate clearly with customers and coworkers in a fast pace environment
Logistics Broker
Fifth Wheel Freight
05.2022 - 01.2023
- Responsible for maintaining at least 100 customer cold calls a day.
- Expected to grow customer book of business each month by seeking out new businesses and pursuing self generated leads with follow up calls and e-mails
- Required to meet monthly sales and customer onboarding quotas
- Responsible for coordinating deliveries with drivers and shipping managers as well as negotiating shipment pricing
- Shipments included LTL, Intermodal and OTR
Equipment Installer
Warren Installations
11.2021 - 04.2022
- Installation and removal of vehicle safety equipment for personal and commercial fleets
- Maintain customer relations to provide successful services and coordinate future contracts
Sales Representative
TCC Wireless (T-mobile)
04.2021 - 10.2021
- Met monthly sales goals with an award winning track record of over-achieving quotas
- Developed strong phone and verbal communication skills while adapting to different personality types
- Problem solve by actively listening to customers in order to offer unique solutions that meet customer demands
- Manage sales floor presentation by organizing products, offering a clean and welcoming environment, and displaying promotional offers
- Ability to multitask, set priorities and manage time effectively
- Remaining sales driven in a fast pace environment, while developing long lasting customer relations
Education
B.S. - Marketing
Grand Valley State University
Allendale, MI12.2019
Skills
- Sales-driven
- Time-management
- Adaptable
- Self-motivation
- Building and maintaining relationships
- Setting priorities while multitasking
- Critical thinking while problem solving
- Collaboration and communication
Activities Awards
- PSA
- AMA
- Finished top 10 in PSA B2B sales competition; Awarded with business travel experience to Chicago.
- Finished #5 in West Michigan generating $10,675 in Gross Profit (TCC Wireless).
- Finished #1 in West Michigan with an Accessory Attachment Rating of 100%.
- Finished #1 in West Michigan generating $3,879 on accessory sales.
Timeline
Sales Associate
Jars
01.2023 - Current
Logistics Broker
Fifth Wheel Freight
05.2022 - 01.2023
Equipment Installer
Warren Installations
11.2021 - 04.2022
Sales Representative
TCC Wireless (T-mobile)
04.2021 - 10.2021
B.S. - Marketing
Grand Valley State University
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