Shane Heil
Las Vegas
Summary
Proactive and meticulous with over 8 years of experience in the retail/food industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Seafood Manager
Smith's Food & Drug Stores
03.2024 - 01.2025
- Prepared and placed meat and seafood cuts and products in display counter to appeal to customers.
- Wrapped, weighed, labeled and priced meat and seafood products.
- Provided detailed information to customers about available seafood products and self-service items.
- Developed creative merchandising displays for improved product visibility and sales growth.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Broke down, organized and worked frozen and fresh meat and seafood product in a timely and orderly manner.
- Completed inventory counts, reordered stock, and removed expired or damaged items from supply.
Seafood Manager
Smith's Food & Drug Centers
05.2022 - 03.2024
- Prepared and placed meat and seafood cuts and products in display counter to appeal to customers.
- Wrapped, weighed, labeled and priced meat and seafood products.
- Provided detailed information to customers about available seafood products and self-service items.
- Developed creative merchandising displays for improved product visibility and sales growth.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Broke down, organized and worked frozen and fresh meat and seafood product in a timely and orderly manner.
- Completed inventory counts, reordered stock, and removed expired or damaged items from supply.
Meat Clerk
Smith's Marketplace
03.2019 - 05.2022
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Cut meats to company standards and answered questions about specialty products.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Prepared and packaged meat products, keeping company standards and customer demand in mind.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
- Used strong communication skills to address customer inquiries or concerns promptly and professionally.
- Ensured freshness of products by monitoring inventory levels and maintaining proper storage conditions.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Utilized problem-solving skills when faced with equipment malfunctions or other unexpected challenges within the department operations effectively.
- Handled high volume orders while maintaining accuracy in transactions for smooth customer experiences during busy periods.
- Contributed to positive store reputation through friendly customer interactions and attention to detail in all aspects of meat department operations.
- Increased sales through effective merchandising, product rotation, and attractive displays.
- Enhanced customer satisfaction by providing knowledgeable and efficient service in the meat department.
- Demonstrated adaptability in meeting changing store needs during peak times or unforeseen circumstances.
Meat Clerk
Smith's Food & Drug Stores
11.2016 - 01.2019
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Cut meats to company standards and answered questions about specialty products.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Prepared and packaged meat products, keeping company standards and customer demand in mind.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
- Used strong communication skills to address customer inquiries or concerns promptly and professionally.
- Ensured freshness of products by monitoring inventory levels and maintaining proper storage conditions.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Utilized problem-solving skills when faced with equipment malfunctions or other unexpected challenges within the department operations effectively.
- Handled high volume orders while maintaining accuracy in transactions for smooth customer experiences during busy periods.
- Contributed to positive store reputation through friendly customer interactions and attention to detail in all aspects of meat department operations.
- Increased sales through effective merchandising, product rotation, and attractive displays.
- Enhanced customer satisfaction by providing knowledgeable and efficient service in the meat department.
- Demonstrated adaptability in meeting changing store needs during peak times or unforeseen circumstances.
Usher/Concessions Shift Lead
Cinedome 12
10.2014 - 09.2018
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Sold admission, processed payments, and issued tickets.
- Resolved customer complaints promptly, fostering a positive experience for patrons.
- Implemented inventory control measures to minimize waste and maintain adequate stock levels.
- Maintained cleanliness of the concessions area, adhering to company standards and health codes.
- Managed cash transactions accurately, maintaining financial integrity of the concessions stand.
- Ensured timely opening and closing of the concessions stand per operational guidelines.
- Streamlined concession stand operations for increased sales and reduced wait times.
- Trained new employees on proper food handling techniques, ensuring compliance with health and safety regulations.
- Maximized sales opportunities by upselling additional items or combo deals to customers.
- Used cash register to tender change and process cash and credit card payments.
Education
Nevada State High School
233 N Stephanie St, Henderson, NV 89074Centennial High School
10200 W Centennial Pkwy, Las Vegas, NV 89149High School Diploma -
Foothill High School
800 College Dr, Henderson, NV 8900205-2015
Skills
- Merchandise presentation
- Operational efficiency
- Training and mentoring
- Food safety compliance
- Inventory control
- Product rotation
- Ordering and receiving
- Customer service
Certification
Nevada Food Handler's Card (Exp. 1/23/2027)
Timeline
Seafood Manager
Smith's Food & Drug Stores
03.2024 - 01.2025
Seafood Manager
Smith's Food & Drug Centers
05.2022 - 03.2024
Meat Clerk
Smith's Marketplace
03.2019 - 05.2022
Meat Clerk
Smith's Food & Drug Stores
11.2016 - 01.2019
Usher/Concessions Shift Lead
Cinedome 12
10.2014 - 09.2018
Nevada Food Handler's Card (Exp. 1/23/2027)
Nevada State High School
Centennial High School
High School Diploma -
Foothill High School
Similar Profiles
Lelena PalmerLelena Palmer
Night Clerk at Smith's Food & Drug StoresNight Clerk at Smith's Food & Drug Stores
Evonne GreenEvonne Green
Customer Service Cashier at Smith's Food & Drug StoresCustomer Service Cashier at Smith's Food & Drug Stores
Isaiah YoungIsaiah Young
Overnight Stocker at Smith's Food & Drug StoresOvernight Stocker at Smith's Food & Drug Stores