Shane Hennes
Mammoth Lakes,CA
Summary
Experienced property manager with a strong background in customer service, operational efficiency, and business development. Extensive experience managing nightly rentals, travel arrangements, and customer relations. Proven ability to oversee daily operations, drive team performance, and ensure guest satisfaction. Skilled in vendor management, pricing strategy, and client retention, with a focus on optimizing operations to enhance profitability and service excellence.
Overview
24
24
years of professional experience
Work History
Sr. Account Executive
Strategic Furniture Group
03.2022 - Current
- Developed new client relationships, presenting furniture solutions tailored to customer needs and maximizing revenue potential
- Collaborated with clients to identify their operational challenges and provide customized solutions
- Negotiated contracts and pricing agreements to secure long-term partnerships and achieve sales targets
- Conducted market analysis to inform strategic planning and optimize sales performance
- Networked at industry events to expand the customer base and increase market visibility
Owner/Operator
High Mountain Services
08.2009 - 04.2020
- Managed daily operations for a property management business specializing in nightly rentals and travel arrangements
- Oversaw booking systems and guest accommodations, ensuring seamless check-in/check-out processes and superior guest satisfaction
- Developed pricing strategies based on market analysis and demand trends, increasing revenue and occupancy rates
- Recruited, trained, and led a high-performing team, ensuring excellent service delivery and operational efficiency
- Built strong relationships with vendors and suppliers to negotiate favorable contracts, improving cost management
- Resolved guest issues promptly to maintain high satisfaction and repeat business
- Monitored and analyzed business performance metrics, adjusting strategies to enhance profitability and operational success
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Customer Representative
Mammoth Mountain Ski Resort
11.2000 - 03.2011
- Assisted with guest services and provided high-level customer support to enhance the overall guest experience
- Coordinated with various departments to resolve guest issues and ensure smooth operations
Education
Fire Science Coursework -
Lake Tahoe Community College
South Lake Tahoe, CA05.2000
Skills
- Property Management & Operations
- Client & Vendor Relationship Management
- Nightly Rental Management
- Budget Development & Financial Oversight
- Customer Service & Guest Relations
- Market Analysis & Pricing Strategies
- Team Leadership & Development
- Verbal & Written Communication
- Relationship Building
Personal Information
Title: Sr. Account Executive
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Achieved rental growth by introducing CRM for property management tasks.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries and accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Spanish
Limited Working
Timeline
Sr. Account Executive
Strategic Furniture Group
03.2022 - Current
Owner/Operator
High Mountain Services
08.2009 - 04.2020
Customer Representative
Mammoth Mountain Ski Resort
11.2000 - 03.2011
Fire Science Coursework -
Lake Tahoe Community College
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