Shane Hernandez
Magnolia
Summary
Dynamic professional with extensive experience as a Shop Lead Mechanic at Bikeland, excelling in expert troubleshooting and customer relations. Proven track record in mentoring teams and streamlining repair processes, enhancing customer satisfaction. Adept at diagnosing complex mechanical issues and fostering a collaborative work environment to drive operational success.
Overview
12
12
years of professional experience
Work History
Shop Lead Mechanic
Bikeland
The Woodlands, TX
01.2025 - 04.2026
- Supervised daily operations of bike repairs and maintenance, ensuring quality service delivery.
- Mentored junior mechanics in advanced repair techniques and safety protocols.
- Diagnosed mechanical issues efficiently, providing effective solutions for diverse bicycle models.
- Streamlined workflow processes, reducing turnaround time for customer repairs and increasing satisfaction.
Coordinator
Sun And Ski Sports
The Woodlands, TX
06.2016 - 10.2023
- Coordinated inventory management processes, ensuring timely stock replenishment and product availability.
- Assisted in planning and executing promotional events to enhance customer engagement and sales.
- Developed training materials for staff onboarding, improving knowledge of products and services offered.
- Collaborated with cross-functional teams to streamline operational workflows and improve service delivery.
- Analyzed customer feedback to identify areas for service enhancement, contributing to improved satisfaction ratings.
- Supported leadership in strategic planning initiatives aimed at boosting revenue growth and market presence.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Pricer
Goodwill Industries Of Houston
Spring, TX
04.2014 - 07.2016
- Analyzed pricing data to ensure competitive pricing strategies align with market trends.
- Collaborated with team members to optimize inventory management and pricing accuracy.
- Assisted in the development of promotional pricing strategies to enhance sales performance.
- Priced and tagged Type products based on pricing guide to optimize sales volume.
- Established competitive price points to attract customers while maintaining profit margins.
Cook
Sonic
03.2014 - 07.2016
- Prepared menu items according to established recipes and presentation standards.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Maintained cleanliness of workstations, utensils, and equipment to uphold safety standards.
- Collaborated with team members to optimize workflow during peak service times.
- Adapted quickly to changing orders and priorities, ensuring timely meal delivery.
Education
GED -
Southwest Texas Highschool
San Marcos, TX09.2013
Skills
- Expert troubleshooting
- Brake systems
- Tire services
- Computer skills
- Hydraulic systems
- Installing equipment
- Customer relations
- Teamwork
- Customer service
- Problem-solving
- Leadership skills
Accomplishments
Charity work in carpentry and welding due to my certifications. Started as a bike builder and worked my way up to professional bicycle mechanic. Gaining great customer service skills
Timeline
Shop Lead Mechanic
Bikeland
01.2025 - 04.2026
Coordinator
Sun And Ski Sports
06.2016 - 10.2023
Pricer
Goodwill Industries Of Houston
04.2014 - 07.2016
Cook
Sonic
03.2014 - 07.2016
GED -
Southwest Texas Highschool