Summary
Overview
Work History
Education
Skills
References
Timeline
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Shane Herning

Highland

Summary

Highly skilled Front of House Server with solid background in service and hospitality. Possess strong customer service skills, adept at managing multiple tables while ensuring timely food service. Notable strength in fostering positive relationships with customers to promote customer satisfaction and loyalty. Contributed significantly to enhancing dining experience through attention to detail, proactive assistance, and team-focused mindset. Highly skilled in customer service. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

4
4
years of professional experience

Work History

Front of House Server

West End Kitchen & Bar
Orchard Lake
05.2023 - Current
  • Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
  • Processed payments at the end of each meal including cash, debit and credit transactions.
  • Prepared drinks for customers according to recipes or special orders.
  • Demonstrated superior product knowledge by accurately describing menu items to guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Sales and Repair Technician

Phone Clinic
Commerce
02.2021 - 05.2023
  • Assisted customers with product selection by providing detailed information about available products.
  • Processed payments using point-of-sale systems and verified accuracy of charges.
  • Resolved customer complaints quickly and efficiently.
  • Researched parts availability and pricing when needed for specific repairs or upgrades.
  • Performed system upgrades and repairs on various phone models.
  • Repaired damaged housings or replaced them with new ones as necessary.
  • Replaced defective components such as batteries, screens, cameras, speakers.

Education

Private Pilot License - Aviation

DCT Aviation
Waterford, MI
08-2023

Instrument Rating - Aviation

Crosswinds Aviation
Waterford, MI

Skills

  • Customer service
  • Task prioritization
  • Point of sale systems
  • Reservation management
  • Time management
  • Salesmanship
  • Teamwork and collaboration
  • Conflict resolution

References

References available upon request.

Timeline

Front of House Server

West End Kitchen & Bar
05.2023 - Current

Sales and Repair Technician

Phone Clinic
02.2021 - 05.2023

Private Pilot License - Aviation

DCT Aviation

Instrument Rating - Aviation

Crosswinds Aviation