Shane Hickerson
Orlando,FL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
6
6
years of professional experience
Work History
2nd Assistant Manager
Culver's Restaurant
06.2022 - Current
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Assisted in conducting performance reviews for staff members, identifying strengths and areas of improvement to support professional growth.
Team Trainer
Culver's Restaurant
06.2020 - 06.2022
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Taught new team members correct procedures for all areas of operations.
Crew Team Member
Culver's Restaurant
11.2018 - 06.2020
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Oviedo High School
Oviedo, FL06-2020
Skills
- Customer service focus
- Delegation
- Employee engagement
- Conflict resolution
- Problem-solving
- Staff training and development
- Money handling
- Customer service
- Multitasking and organization
- Team leadership
- Adaptability and flexibility
- Coaching and mentoring
Timeline
2nd Assistant Manager
Culver's Restaurant
06.2022 - Current
Team Trainer
Culver's Restaurant
06.2020 - 06.2022
Crew Team Member
Culver's Restaurant
11.2018 - 06.2020
High School Diploma -
Oviedo High School
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