Shane Hodgins
Youngsville,LA
Summary
Accomplished Restaurant Manager and Server at Longhorn Steakhouse, and Product Specialist at Elite Reloading Supplies, I excel in organization and exceptional communication. Demonstrated success in enhancing customer satisfaction and streamlining operations, with a knack for effective upselling and ensuring food safety. Proven ability to lead teams to exceed business goals while maintaining high standards of service and cleanliness.
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
12
12
years of professional experience
Work History
Restaurant Server
Longhorn Steakhouse
08.2023 - 05.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Restaurant Manager
Longhorn Steakhouse
08.2020 - 05.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Fostered positive work environment, leading to decrease in staff turnover.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Product Specialist
Elite Reloading Supplies
02.2012 - 05.2020
- Optimized inventory management, ensuring timely availability of products for customers.
- Implemented quality control measures for product enhancements, ensuring high standards and customer satisfaction.
- Negotiated with suppliers to secure cost-effective materials without compromising product quality.
- Researched and identified solutions to technical problems.
Education
High School Diploma -
Colorado's Finest Alternative HS
Denver01-1996
Skills
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Food inspection
- Food safety oversight
- Effective customer upselling
- Hospitality service expertise
- Point of sale operation
- Server training
- Positive and professional
Timeline
Restaurant Server
Longhorn Steakhouse
08.2023 - 05.2024
Restaurant Manager
Longhorn Steakhouse
08.2020 - 05.2022
Product Specialist
Elite Reloading Supplies
02.2012 - 05.2020
High School Diploma -
Colorado's Finest Alternative HS
Similar Profiles
Chloe Jade SayresChloe Jade Sayres
Togo Server/Restaurant Server at Longhorn SteakhouseTogo Server/Restaurant Server at Longhorn Steakhouse
Taelyr LessardTaelyr Lessard
Server at Longhorn SteakhouseServer at Longhorn Steakhouse
David GuthDavid Guth
Grill Cook at Longhorn SteakhouseGrill Cook at Longhorn Steakhouse
Megan ZahnleMegan Zahnle
Bartender at Longhorn SteakhouseBartender at Longhorn Steakhouse
Trevor William Bailey Jr.Trevor William Bailey Jr.
Lead Onboarding / Project Engineer | MSP / Network & Security Administration at S1 Technology LLCLead Onboarding / Project Engineer | MSP / Network & Security Administration at S1 Technology LLC