Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Shane Hogan

Tarpon Spgs,FL

Summary

A Family oriented Man with 15+ years experience with Customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Produce Sales Clerk

Publix Supermarkets Store
Palm Harbor, FL
07.2017 - Current
  • Handled high value inventory with utmost responsibility while maintaining its quality.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Responded to multi-line telephone system and directed calls to appropriate staff.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Utilized computer software programs to create reports, labels, forms.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Ensured the prompt and accurate processing of customer orders.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Provided excellent customer service to ensure satisfaction.

Produce Manager

Winn Dixie Supermarket
Holiday, FL
06.2010 - 07.2017
  • Conducted trend analysis on sales data to align product selection with customer purchasing habits.
  • Devised and implemented efficient systems to optimize inventory management, guaranteeing accurate produce stock amounts.
  • Elevated adherence to health codes for sanitation practices in produce department.
  • Built relationships with vendors through frequent communication regarding orders and shipments.
  • Handled and resolved customer complaints with promptness and a positive demeanor.
  • Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
  • Supervised staff members in the produce department, delegating tasks and training new employees.
  • Reviewed daily sales reports identifying areas where sales are low so corrective action can be taken quickly.

Event Specialist

Advantage Sales And Marketing
New Port Richey, FL
04.2008 - 06.2010
  • Implemented strategies to increase product movement during sales events.
  • Engaged With Customers to Further product knowledge and increase sales of low movement products.
  • Assisted with the coordination of event logistics, including venue selection and vendor contracts.
  • Provided technical support throughout events by troubleshooting any issues that arose.
  • Supervised staff onsite during events, providing guidance when needed.
  • Worked closely with clients to understand their needs and develop customized solutions tailored to those needs.
  • Monitored feedback from participants after each event, making adjustments as needed for future events.
  • Analyzed post-event data in order to measure success metrics such as attendance numbers or ROI generated.
  • Provided cost-effective recommendations for events to meet budget requirements.
  • Coordinated vendors, timelines, and budgets for events.
  • Trained customer service, marketing and sales teams for events.

HVAC Assistant

Tin Man Heating And Cooling
Easthampton, MA
04.2005 - 05.2008
  • Adjusted thermostats to ensure desired temperatures were maintained in designated areas.
  • Operated tools like drills, saws, safely during installation or repair works.
  • Followed safety protocols while working with refrigerants such as Freon.
  • Installed insulation materials around pipes, ducts and other components of the HVAC system.
  • Repaired and replaced defective parts of HVAC systems as needed.
  • Worked in tandem with technicians to optimize task completion.

Education

High School Diploma -

Easthampton High School
Easthampton, MA

Skills

  • Excellent Communication
  • Information Processing
  • Task Prioritization
  • Decision-Making
  • Data Recording
  • Active Listening
  • Self Motivation
  • Inventory Assessment
  • Staff Training
  • Equipment Troubleshooting
  • Scheduling
  • Invoice Processing
  • Quality Control

Accomplishments

  • 2008 Employee of the year award winner for Advantage sales and marketing, First year of employment.

Languages

Spanish
Limited
French
Limited
English
Native/ Bilingual

Timeline

Produce Sales Clerk

Publix Supermarkets Store
07.2017 - Current

Produce Manager

Winn Dixie Supermarket
06.2010 - 07.2017

Event Specialist

Advantage Sales And Marketing
04.2008 - 06.2010

HVAC Assistant

Tin Man Heating And Cooling
04.2005 - 05.2008

High School Diploma -

Easthampton High School

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Shane Hogan