Shane Hostetter
Inverness,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server
Texas Roadhouse
03.2023 - Current
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Mail Carrier
Independent Contractor
08.2021 - 03.2023
- Sort, lift and push moderate to heavy loads of mail and packages to prepare for delivery
- Deliver mail along assigned route
- Pick up or collect mail from customers
- Collect postage due for charge on delivery or other services
- Work indoors and outdoors in all weather: rain, snow, cold and heat.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Supported USPS sustainability initiatives by recycling undeliverable mail and disposing of waste materials properly.
- Distributed mail on foot to residences and businesses, delivering to approximately 480customers per shift.
Front Desk Clerk
Holiday Inn Express and Suites
01.2022 - 03.2022
- Check guests in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Verify that all EOD work has been performed by other departments
- Respond to guest inquiries, concerns, and complaints as needed
- Answer phones and place reservations
- Run EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts.
- Maintained transaction security by verifying payment cards against identification.
- Answered multi-line phone system and enthusiastically greeted callers.
AGM/Front Desk Clerk/Night Auditor
County Inn & Suites
09.2019 - 07.2021
- Check guests in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Verify that all EOD work has been performed by other departments
- Respond to guest inquiries, concerns, and complaints as needed
- Answer phones and place reservations
- Run EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts.
- Monitored hotel's budget and financial records.
- Trained new staff members in customer service techniques and hotel operations.
District Manager
The Roanoke Times
12.2020 - 03.2021
- Oversees the day-to-day operation of the distribution of the newspaper including multiple newspapers, TMC products, third-party samples, NIE, partner publications, and other products as assigned
- This position oversees the sales, service, and collection efforts for a designated geographical area (district).
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Newspaper Carrier
The Roanoke Times
03.2020 - 12.2020
- Provided exceptional customer service, responding promptly to inquiries or requests from clients.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
- Kept delivery vehicles in clean working condition for reliable service.
- Updated customers on schedule and delivery changes during holidays.
- Resolved delivery complaints and escalated complex issues to management.
- Built strong relationships with customers, addressing concerns and resolving issues promptly.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Customer Service Manager
Walmart
06.2019 - 08.2019
- Identified customer's needs, assisted with purchasing decisions, located and organized merchandise, resolved customer issues and concerns, and promoted products and services
- Effectively communicated all information to cashiers regarding special promotions and sale items
- Proficiently expedited front lines, directed flow of customers, and ensured that all transactions are processed accurately by auditing the Sales Exception Reports
- Oversaw compliance and orderly maintenance of front-end equipment and supplies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Server
IHOP
03.2019 - 07.2019
- Stocked supplies in serving stations, cupboards, refrigerators, and salad bars
- Took orders from patrons for food or beverages
- Used all food handling standards
- Accepted payment from customers and made change as necessary.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Shift Manager
Pizza Hut
10.2018 - 03.2019
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Excelled in every store position and regularly backed up front-line staff.
Night Auditor
Country Inns & Suites
07.2018 - 10.2018
- Check guests in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Verify that all EOD work has been performed by other departments
- Respond to guest inquiries, concerns, and complaints as needed
- Answer phones and place reservations
- Run EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Customer Service Manager/Inventory Associate
Wal-Wart Neighborhood Market
08.2016 - 07.2018
- Identified customer's needs, assisted with purchasing decisions, located and organized merchandise, resolved customer issues and concerns, and promoted products and services
- Effectively communicated all information to cashiers regarding special promotions and sale items
- Proficiently expedited front lines, directed flow of customers, and ensured that all transactions are processed accurately by auditing the Sales Exception Reports
- Oversaw compliance and orderly maintenance of front-end equipment and supplies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High school -
Rockbridge County High School
Lexington, VA03.2011
Skills
- Customer Service Skills
- Communications
- Training
- Guest Services
- Shift Management
- Office Management
- Organized
- Strong communication skills
- Time management
- Detail-oriented
- Excellent multi-tasker
- Reliable and punctual
Timeline
Server
Texas Roadhouse
03.2023 - Current
Front Desk Clerk
Holiday Inn Express and Suites
01.2022 - 03.2022
Mail Carrier
Independent Contractor
08.2021 - 03.2023
District Manager
The Roanoke Times
12.2020 - 03.2021
Newspaper Carrier
The Roanoke Times
03.2020 - 12.2020
AGM/Front Desk Clerk/Night Auditor
County Inn & Suites
09.2019 - 07.2021
Customer Service Manager
Walmart
06.2019 - 08.2019
Server
IHOP
03.2019 - 07.2019
Shift Manager
Pizza Hut
10.2018 - 03.2019
Night Auditor
Country Inns & Suites
07.2018 - 10.2018
Customer Service Manager/Inventory Associate
Wal-Wart Neighborhood Market
08.2016 - 07.2018
High school -
Rockbridge County High School
Similar Profiles
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
Makayla McQueenMakayla McQueen
Host at Texas RoadhouseHost at Texas Roadhouse
Abigail GalatroAbigail Galatro
Bartender/Server at Texas RoadhouseBartender/Server at Texas Roadhouse
Destiny SierraDestiny Sierra
Host at Texas Roadhouse RestaurantHost at Texas Roadhouse Restaurant
Charles JordanCharles Jordan
Mobile Detailer at CJ's Mobile Detailing & Pressure Washing LLCMobile Detailer at CJ's Mobile Detailing & Pressure Washing LLC