Shane Hubbard
Thornton,CO
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
Work History
Delivery Driver/Deputy Team Lead
Alpha Zulu Logistics
2023.02 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Service Desk Analyst
Ingram Barge Company
2022.05 - 2023.01
- Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks
- Configured hardware, devices, and software to set up workstations for employees
- Engaged in user support interactions via telephone, chat and email platforms
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
- Installed, configured and maintained computer systems and network connections
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Worked with end users in person, teams meeting, or a remote desktop connection and phone call
Computer Repair Technician
The Fix ER
2019.02 - 2022.05
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Refurbished used computers and technological equipment, saving companies money.
- Wrote reports on computer statuses and maintenance jobs.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Set up and maintained user accounts and client access.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted end users with configuring their laptops that worked best for them, and explained everything in detail
IT Support Consultant
The Hue Solution
2017.05 - 2019.01
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Worked with end users to understand the best way to use their technology
- Explained the components of their device in detail so they could understand why we use the device
Education
Bachelor of Science - Cybersecurity and Networking
South University
Savannah, GA08.2022
Skills
- Hardware and Software Monitoring
- Resolving Problems and Incidents
- Troubleshooting Network Issues
- Hardware and Software Repair
- Help Desk Support
- Microsoft Active Directory
- Device Installation
Timeline
Delivery Driver/Deputy Team Lead
Alpha Zulu Logistics
2023.02 - Current
Service Desk Analyst
Ingram Barge Company
2022.05 - 2023.01
Computer Repair Technician
The Fix ER
2019.02 - 2022.05
IT Support Consultant
The Hue Solution
2017.05 - 2019.01
Bachelor of Science - Cybersecurity and Networking
South University
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