Shane Jackson
Management
Mesa,AZ
Summary
Experienced Assistant Manager with expertise in sales, personnel, accounting, and inventory management. Committed to product knowledge for optimal customer service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
99 Cents Only Store
Mesa, AZ
5 2020 - 5 2024
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Key Holder/Sales Lead
99 Cents Only Store
Mesa, AZ
02.2018 - 02.2020
- Mentored new sales associates to contribute to store's positive culture.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
Department Manager
Walmart
Mesa, AZ
01.2013 - 01.2019
- Responsible for ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks
- Established clear performance expectations for staff members which led to increased accountability.
- Direct reports include responsibility of performance, management, mentoring.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Telephone Fitting Room Operator
Walmart
Mesa, AZ
1 2013 - 1 2015
- Multitasking with phones calls, customer service, fitting room operations and overhead pages.
- Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
- Assisted in store-wide promotional events, helping drive customer engagement and sales growth.
- Maintained accurate records of customer requests, facilitating better follow-up on special orders or holds.
Skills
Adaptability and Flexibility
Timeline
Key Holder/Sales Lead
99 Cents Only Store
02.2018 - 02.2020
Department Manager
Walmart
01.2013 - 01.2019
Assistant Manager
99 Cents Only Store
5 2020 - 5 2024
Telephone Fitting Room Operator
Walmart
1 2013 - 1 2015