Shane Jackson
hendersonville,North Carolina
Summary
Dynamic leader with a proven track record at Walmart, excelling in strategic planning and team development. Skilled in retail inventory management and motivational techniques, achieving significant improvements in team performance and customer satisfaction. Demonstrates exceptional problem-solving and communication abilities, fostering a culture of continuous improvement and collaboration. Hardworking Team Leader with experience in all types environments. Knowledgeable in analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees.
Overview
19
19
years of professional experience
Work History
Senior Team Leader
Chick-fil-A
640 SPARTANBURG HWY HENDERSONVILLE NC
03.2020 - Current
- Set clear team goals and delegated tasks and set deadlines.
- Developed comprehensive training programs to equip team members with the necessary skills for success in their roles.
- Produced weekly, daily and monthly activity reports and forecasts.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Managed high-performing teams to deliver exceptional results on time and within budget constraints.
- Discovered training needs and provided coaching.
- Championed a culture of continuous learning, fostering an environment conducive to professional growth and development.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Implemented data-driven decision-making processes, leveraging analytics tools for informed business decisions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Developed and executed training programs that significantly improved team skills and morale.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
Assistant Store Manager
WALMART
1636 HENDERSONVILLE RD ASHEVILLE NC
10.2019 - 03.2020
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Asset Protection Manager
Walmart
60 AIRPORT RD ARDEN NC
03.2006 - 10.2019
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Reviewed and updated store security policies and procedures.
- Evaluated existing security infrastructure, recommending upgrades or enhancements as necessary to maintain a robust defense against potential threats.
- Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
- Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
- Performed thorough cash audits and deposit investigations.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Collaborated with law enforcement to report crime and suspicious activity.
- Installed and maintained covert security equipment.
- Monitored store surveillance cameras to detect suspicious behavior.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
- Coordinated with legal team to draft contracts and legal documents.
- Streamlined reporting processes to facilitate better communication between departments regarding potential risks or incidents.
- Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
- Contributed to strategic planning initiatives by providing expert insight into emerging trends in asset protection technology and methodologies.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Created and maintained records of security incidents and investigations.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Fostered strong relationships with vendors and suppliers, ensuring they were aware of the organization''s expectations around security and loss prevention.
- Controlled reduction of loss inventory by protecting company assets.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Wrote reports for internal and external crime, burglary, or theft.
- Oversaw incident response efforts, coordinating resources effectively during emergency situations to minimize losses or damage sustained by the company.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Monitored compliance with relevant laws, regulations, and company policies related to asset protection, addressing any areas of non-compliance promptly and decisively.
- Reviewed tracking system information to uncover and successfully pursue over $[Amount] in overcharged claims.
- Led regular meetings with key stakeholders to review the effectiveness of asset protection initiatives and discuss opportunities for further enhancement.
- Participated in securing special projects to aid division with better practice delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Built cross-functional relationships with business partners to reduce losses.
- Achieved [Number]% security increase by implementing customer and associate safety protocols.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
CYBERSECURITY
Blue Ridge Community College
Flat Rock, NC07.2025
High School Diploma -
East Henderson High School
East Flat Rock, NC06.1996
Skills
- Motivational Skills
- Team Development
- Influencing skills
- Customer Focus
- Retail Inventory Management
- Strategic Planning
- Meeting Management
- Delegation
- Conflict Mediation
- Conflict Management
- Business Development
- Change leadership
- Organization strategies
- Reports distribution
- Coaching and Mentoring
- Work Planning and Prioritization
- Team motivation
- Staff Training
- Complex Problem-Solving
- Employee Evaluation
- Attention to Detail
- Performance Improvement
- Documentation And Reporting
- Problem-Solving
- Shift Scheduling
- Leading Team Meetings
- Teamwork and Collaboration
- Giving Constructive Feedback
- Daily workflow improvement
- Goal Setting
- Client Support
- People Management
- Analytical Thinking
- Complaint resolution
- Coaching
- Mentoring
- Team Supervision
- Key Performance Indicators
- Onboarding and Orientation
- Telemarketing expertise
- Overseeing Daily Activities
- Service Level Agreements
- Work Planning
- Conflict Resolution
- Safety processes and procedures
- Issue Resolution
- Staff education and training
- Sales expertise
- Overtime Management
- Technical Support
- Lean Manufacturing
- Cash Handling
- SMART goals
- Evaluating Employee Work
- Leadership
- Team assessment
- Safety
- Project Planning
- Problem-solving abilities
- Time Management
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
Accomplishments
- Supervised team of 200 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Senior Team Leader
Chick-fil-A
03.2020 - Current
Assistant Store Manager
WALMART
10.2019 - 03.2020
Asset Protection Manager
Walmart
03.2006 - 10.2019
CYBERSECURITY
Blue Ridge Community College
High School Diploma -
East Henderson High School