Shane James
Gallup,NM
Summary
Dynamic and results-driven professional with extensive experience at Smiths Food And Drug, excelling in inventory organization and customer service. Proven ability to enhance workflow efficiency and maintain safety standards while training new associates. Skilled in heavy lifting and problem-solving, consistently achieving optimal stock levels and improving customer satisfaction.
Experienced with freight handling, ensuring efficient unloading and stocking of merchandise. Utilizes effective communication and coordination skills to support team objectives. Knowledge of inventory control and warehouse operations, contributing to smooth and efficient workflows.
Hardworking freight team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in warehouse enivorment.
Overview
11
11
years of professional experience
Work History
Freight Team Associate
Home Depot
06.2019 - 10.2025
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Received and processed incoming freight, ensuring accurate stock levels and organization.
- Collaborated with team members to maintain clean, safe work environment in compliance with safety standards.
- Assisted in training new associates on proper loading techniques and equipment use.
- Enhanced workflow efficiency by reorganizing storage areas for optimal accessibility of high-demand items.
- Lifted and moved items weighing 50 pounds multiple times per shift.
Dairy Stocker
Smiths Food And Drug
08.2016 - 01.2017
- Stocked dairy products to ensure product availability and freshness.
- Organized inventory displays to enhance customer accessibility and shopping experience.
- Monitored product expiration dates to reduce waste and maintain quality standards.
- Assisted in training new staff on stocking processes and safety protocols.
- Collaborated with management to optimize product placement for increased sales.
- Conducted regular inventory checks to ensure accurate stock levels and reorder needs.
- Implemented efficient stocking techniques to improve workflow and reduce restocking time.
- Addressed customer inquiries regarding dairy products, ensuring satisfaction and support.
- Maintained high safety standards by complying with guidelines for dairy storage and handling procedures.
- Unloaded arriving product stock and moved to store display areas.
Supervisor
Rain Tunnel Car Spa Flex
05.2016 - 08.2016
- Oversaw daily operations, ensuring efficiency and high service standards for customer satisfaction.
- Trained and mentored staff on best practices in car detailing and customer interaction.
- Implemented workflow improvements, resulting in streamlined processes and reduced service times.
- Managed inventory control, maintaining optimal stock levels of cleaning supplies and equipment.
- Developed training materials, facilitating knowledge transfer for new employees in operational procedures.
- Coordinated schedules to ensure adequate staffing during peak service hours, optimizing resource allocation.
- Resolved customer complaints swiftly, reinforcing commitment to exceptional service and client retention.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
Lead Sales Associate
Smiths Food And Drug
05.2015 - 08.2016
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new sales associates on customer service excellence and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Enhanced customer engagement through personalized service, driving increased satisfaction and loyalty.
- Leader of overnight associates, trained team performance and efficiency
- Analyzed sales data to identify trends, informing promotional strategies and improving product placement.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and maintained knowledge of current sales and promotions.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Grocery Stocker
Smiths Food And Drug
02.2015 - 04.2015
- Organized and replenished stock on shelves to maintain optimal product availability.
- Collaborated with team members to ensure timely restocking of high-demand items.
- Monitored inventory levels, reporting discrepancies to management for resolution.
- Implemented efficient stocking techniques, reducing time spent on shelf organization.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
Education
No Degree - General Studies
University of New Mexico
Gallup, NMHigh School Diploma -
Rehoboth Christian School
Rehoboth, NM05-2007
Skills
- Heavy lifting
- Pallet jack operation
- Workplace cleanliness
- Warehouse safety
- Order picking
- Forklift certification
- Loading and unloading
- Inventory organization
- Attention to detail
- Customer service
- Time management
- Problem-solving
Accomplishments
- Supervised team of 6-12 staff members.
Employee of the Month
Awarded Employee of the Month on multiple occasions with Home Depot for excellent customer service, up holding safety standards, out performing required duties with high efficiency.
Languages
English
Professional Working
Timeline
Freight Team Associate
Home Depot
06.2019 - 10.2025
Dairy Stocker
Smiths Food And Drug
08.2016 - 01.2017
Supervisor
Rain Tunnel Car Spa Flex
05.2016 - 08.2016
Lead Sales Associate
Smiths Food And Drug
05.2015 - 08.2016
Grocery Stocker
Smiths Food And Drug
02.2015 - 04.2015
No Degree - General Studies
University of New Mexico
High School Diploma -
Rehoboth Christian School