Shane Johnson
Kenai,AK
Summary
Energetic and organized with knack for leadership and problem-solving. Highly skilled at multi-tasking and decisive decision making managing up to 4 locations simultaneously. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills as a QDM Expert. Seasoned trainer having traveled the state as a Feeder Administrator for the past 13 years conducting training and successfully earned a multitude of ACE Feeder Audits at multiple locations. Committed to driving team success and achieving organizational service and safety goals resulting in leading the Northern Lights District in Safety Performance KPIs for multiple years.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager Station Operations/CDL
FedEx Express
10.2004 - Current
- Cross-trained existing employees to maximize team agility and performance resulting in on time service, on time flight performance and numerous ACE FAO audits in multiple locations.
- Developed and maintained relationships with customers through account development; increasing revenue and customer loyalty. Revenue has grown over 5 fold.
- Coordinated cross-departmental QDM projects to improve productivity and service by working with ANCR and ANCRT to change line haul, feeder schedules and sort parameters to improve freight availability in and out of the market.
- Improved employee collaboration and morale through the SFA process resulting in SFA 90+ designation for several years including during COVID-19 and the Own Alaska Intitiative.
- Successfully pioneered the optimization of two stations; earning a five star award.
Manager Hub Operations
FedEx Express
06.2004 - 10.2004
- Managed sort operations in Primary, R1, R2 and Doc Sort.
- Sent to INDH to learn their process for non-scale side sort operations and then successfully implemented that process at ANCH.
- Implemented a manager led hiring process that greatly reduced turnover and improved workforce productivity in the sort operation.
Manager Station Operations/CDL
FedEx Express
05.2001 - 06.2004
- Managed the front and back office operations, PM Reload, DG Operation, Pick-up Operations, AM Sort, and Saturday trucking operations.
- Was awarded most improved SFA in the District bringing a critical work group score up 20 points in one year.
Courier DOT/CDL
FedEx Express
05.1998 - 05.2001
- As a team lead on the PM Reload I led a project to successfully reduced operational bottlenecks by analyzing workflows and implementing solutions using QDM principles.
- As the acting Saturday Manager I successfully led the Saturday operation at the GVLA station as an hourly courier.
Education
BBA - Corporate Finance/Management Strategy
Emory University
Atlanta, GA05.2000
Skills
- Team leadership
- Operations management
- Strategic planning
- Employee training and development
- Workplace safety
- Customer service
Certification
- QDM Expert
- Feeder Administrator
- DG Specialist
- CPR/AED Certification
Awards
- Five Star Award
- AGFS Award of Excellence (twice)
Timeline
Manager Station Operations/CDL
FedEx Express
10.2004 - Current
Manager Hub Operations
FedEx Express
06.2004 - 10.2004
Manager Station Operations/CDL
FedEx Express
05.2001 - 06.2004
Courier DOT/CDL
FedEx Express
05.1998 - 05.2001
BBA - Corporate Finance/Management Strategy
Emory University
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