Shane Johnston
Lubbock,TX
Summary
Committed leader with a history of efficiently meeting company needs by balancing objectives and operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Experienced in administering budgets, training staff, and monitoring procedures to maximize efficiency. Adaptable to new situations and challenges to enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
General Manager
Koetter Fire Protection of Lubbock
Lubbock, TX
03.2018 - Current
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Monitored sales data consistently, providing actionable insights
- Supervised employees through planning, assignments, and direction.
- Guided and supported subordinate managers to cultivate a cooperative atmosphere
- Assessed staff work to acknowledge strong efforts
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Visited sites for follow-up reviews to assess compliance with implemented corrective action plans in case of identified violations.
- Identified potential hazards and enforced safety protocols at scenes to prevent injuries.
- Composed detailed investigation notes, compiled interview documentation, collected inspection reports, and organized additional relevant documents for recordkeeping throughout investigations.
- Managed entire ITM, demand service, and contract projects from start to finish
- Followed up with previous violators to confirm corrective action was taken.
- Outlined necessary remediation plans to achieve desired compliance with applicable fire codes, laws, regulations, and standards.
- Conducted thorough reviews and acceptance tests of available sprinkler systems, fire extinguishers, and suppression systems at various locations.
- Inspected commercial and industrial buildings to identify hazardous conditions and fire code violations.
- Determined appropriate steps needed to bring buildings into fire code compliance.
- Tested and approved, newly installed fire protection systems.
- Prepared inspection reports detailing investigative findings and recommendations for corrective action.
Fire Alarm & Security Division Manager
Koetter Fire Protection of Lubbock
Lubbock, TX
03.2017 - 03.2018
- Promoted fire safety via training sessions, advice and public talks.
- Reviewed proposed building plans to check conformance with local fire codes.
- Inspected buildings for overall safety and compliance with codes, reporting violations and monitoring corrective actions.
- Consulted with architects, owners and tenants to advise on applicable codes and plan appropriate corrections.
- Met with clients to discuss options, evaluate site conditions and outline plans.
- Recommended options such as improved materials and equipment upgrades to help organizations protect people and property from hazards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Lead Fire Alarm & Security Technician
Koetter Fire Protection of Lubbock
Lubbock, TX
03.2016 - 03.2017
- Inspected buildings and design plans to assess fire protection system requirements and potential problem areas.
- Recommended options such as improved materials and equipment upgrades to help organizations protect people and property from hazards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Fire Alarm and Security Technician
Absolute Protection Team
Lubbock, TX
07.2014 - 03.2016
- Executed installation of fire alarm systems and security equipment
Fire Alarm Apprentice
Lubbock Sound and Equipment
Lubbock, TX
01.2012 - 06.2014
- Assisted in ITM and installation of fire alarm systems and equipment.
Skills
- Employee scheduling
- Compensation/benefits administration
- Team training and development
- Salary structure/compensation analysis
- Client relations
- Employee development
- Project management
- Calm under pressure
- Troubleshooting expertise
- Training and coaching
- Leadership and team building
- Communication skills
- Customer retention
- Vendor relationships
- Safety assurance
- Customer experiences
Certification
Texas RME-I
Texas BPAT
Texas FAL
Texas FEL-A
Quote
My own experience is that there is no real effort in life that is not done better under encouragement and approval of our fellow men.
Charles M. Schwab
Timeline
General Manager
Koetter Fire Protection of Lubbock
03.2018 - Current
Fire Alarm & Security Division Manager
Koetter Fire Protection of Lubbock
03.2017 - 03.2018
Lead Fire Alarm & Security Technician
Koetter Fire Protection of Lubbock
03.2016 - 03.2017
Fire Alarm and Security Technician
Absolute Protection Team
07.2014 - 03.2016
Fire Alarm Apprentice
Lubbock Sound and Equipment
01.2012 - 06.2014
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