Shane Johnston
Lubbock,TX
Summary
Committed leader with a history of efficiently meeting company needs by balancing objectives and operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Experienced in administering budgets, training staff, and monitoring procedures to maximize efficiency. Adaptable to new situations and challenges to enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Branch Manager
Pye Barker Fire & Safety
Lubbock, Tx
10.2023 - Current
- Supported P&L management across multiple branch locations.
- Assisted business operations across 2 branch offices and multiple satellite offices.
- Reviewed branch budgets, invoices, and purchasing for fire protection supplies.
- Monitored safety compliance and company standards during daily branch activities.
- Supported sales teams with customer follow-up and contract coordination.
- Increased total revenue from 1 million to over 6 million over about 3 years.
- Met or exceeded budget expectations every year.
- Managed group of over 50 employees.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Created reports summarizing operational performance metrics for senior management review.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Organized professional development programs for employees at all levels of the organization.
- Analyzed competitors and market trends to facilitate business growth.
General Manager
Koetter Fire Protection of Lubbock
Lubbock, TX
03.2018 - 10.2023
- Provided leadership guidance and mentoring to newly hired employees to share knowledge of company programs.
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Reviewed sales data regularly and provided actionable insights.
- Directed employees through assignment planning and clear direction.
- Supported subordinate managers to build cooperative team environment.
- Reviewed staff performance and recognized strong efforts.
- Built and maintained long-term customer relationships through effective account management.
- Delivered strong client experiences through leadership of associates and managers.
- Directed safety operations and maintained clean work environment to meet FDA and OSHA requirements.
- Used strong verbal communication to engage customers and identify needs and requirements.
- Applied issue resolution and communication skills to strengthen lasting client relationships.
- Visited sites for follow-up reviews to assess compliance with corrective action plans after identified violations.
- Identified potential hazards and enforced safety protocols at scenes to prevent injuries.
- Composed detailed investigation notes, compiled interview documentation, collected inspection reports, and organized supporting records throughout investigations.
- Managed ITM demand service and contract projects from start to finish.
- Outlined remediation plans needed to reach compliance with applicable fire codes, laws, regulations, and standards.
- Conducted thorough reviews and acceptance tests of available sprinkler systems, fire extinguishers, and suppression systems at various locations.
- Inspected commercial and industrial buildings to identify hazardous conditions and fire code violations.
- Determined appropriate steps needed to bring buildings into fire code compliance.
- Prepared inspection reports detailing investigative findings and corrective action recommendations.
Fire Alarm & Security Division Manager
Koetter Fire Protection of Lubbock
Lubbock, TX
03.2017 - 03.2018
- Promoted fire safety via training sessions, advice and public talks.
- Reviewed proposed building plans to check conformance with local fire codes.
- Inspected buildings for overall safety and compliance with codes, reporting violations and monitoring corrective actions.
- Consulted with architects, owners and tenants to advise on applicable codes and plan appropriate corrections.
- Met with clients to discuss options, evaluate site conditions and outline plans.
- Recommended options such as improved materials and equipment upgrades to help organizations protect people and property from hazards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Lead Fire Alarm & Security Technician
Koetter Fire Protection of Lubbock
Lubbock, TX
03.2016 - 03.2017
- Inspected buildings and design plans to assess fire protection system requirements and potential problem areas.
- Recommended options such as improved materials and equipment upgrades to help organizations protect people and property from hazards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Fire Alarm and Security Technician
Absolute Protection Team
Lubbock, TX
07.2014 - 03.2016
- Executed installation of fire alarm systems and security equipment
Fire Alarm Apprentice
Lubbock Sound and Equipment
Lubbock, TX
01.2012 - 06.2014
- Assisted in ITM and installation of fire alarm systems and equipment.
Skills
- Employee scheduling
- Compensation/benefits administration
- Team training and development
- Salary structure/compensation analysis
- Client relations
- Employee development
- Project management
- Calm under pressure
- Troubleshooting expertise
- Training and coaching
- Leadership and team building
- Communication skills
- Customer retention
- Vendor relationships
- Safety assurance
- Customer experiences
Certification
- Texas RME-G
Texas APS
Texas EPL
Quote
My own experience is that there is no real effort in life that is not done better under encouragement and approval of our fellow men.
Charles M. Schwab
Timeline
Branch Manager
Pye Barker Fire & Safety
10.2023 - Current
General Manager
Koetter Fire Protection of Lubbock
03.2018 - 10.2023
Fire Alarm & Security Division Manager
Koetter Fire Protection of Lubbock
03.2017 - 03.2018
Lead Fire Alarm & Security Technician
Koetter Fire Protection of Lubbock
03.2016 - 03.2017
Fire Alarm and Security Technician
Absolute Protection Team
07.2014 - 03.2016
Fire Alarm Apprentice
Lubbock Sound and Equipment
01.2012 - 06.2014