Shane Jones

• Initiated friendly conversation with customers to determine level of assistance required.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Greeted customers and assisted with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.

This role significantly enhances my marketing skills as I would go to various well-established hotels in Washington D.C. to connect concierges with hotel doctors for international travelers in need of medical assistance.

• Assisted personnel with day-to-day marketing tasks and coordinating activities.
• Connected hotel doctors with over 10 different five-star hotels in one day.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

In this contract position, I am required to welcome incoming guests, confirm reservations, and maintain healthy relationships between others. Making sure that the well-being of the guests and the environment is also within my responsibilities.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Interact with customers on the daily basis, which involves product transactions, conflict resolving, and answering questions, while bettering my customer service, salesmanship, and communication skills.

• Developed positive customer relationships through friendly greeting and excellent service.
• Worked hard to learn required tasks quickly to maximize performance.
• Built and maintained working relationships with peers and upper management.
• Help over 15 guests' daily through phone calls alone.
• Learned all required tasks quickly to maximize performance.

Working at Assembly has made me a better multitasker and communicator. At this eatery, I have been constantly put in positions to better my prepping, cleaning, and memorization skills.

• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

As an event lead, I significantly contributed to ensuring remarkable levels of customer satisfaction, preparing wonderful meals, setting up tables, and supervising my fellow coworkers verbally and physically.

• Managed safe and smooth food delivery at banquets, conferences and social events.
• Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and support several team members and volunteers.
• Led groups of 10+ on numerous occasions.

Nordstrom taught me how to process, pack, and ship orders accurately, while also keeping organization and efficiency as top priority. I realized that my awareness, flexibility, and reliability levels increased, which caused me to be a valuable asset to the company.

• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.

As a young innovative individual, I was required to complete a variety of tasks and assignments that helped better my entrepreneurship skills. While doing these activities, I also learned more about starting and growing my own personal business.

• Determined business plan, mission statement and vision.
• Devised processes to boost long-term business success and increase profit levels.
• Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.