Shane Kary
Sterling Heights,MI
Summary
Hello! My name is Shane Kary, nice to meet you!
Others would describe myself as an
agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, customer service requirements, and conflict resolution.
Additionally, an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a strong willingness to take on added responsibilities to meet team goals with exceptional social skills, and customer service background.
Throughout my employment I have been dedicated to following health and safety guidelines and handling food items properly. Pursuing every opportunity to support team members and proactively addressing issues along the way. Furthermore, individuals describe myself as a collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Moreover, with spending years In the service industry, I have documented strengths in building and maintaining relationships with a diverse range of stakeholders In dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Beyond Juicery And Eatery
11.2023 - Current
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Enhanced communication among team members through regular meetings, promoting open dialogue about challenges and opportunities for improvement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Waiter
Brunch With Me
04.2020 - 10.2023
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
Barrister gardens
09.2017 - 05.2021
- Fine dining table service
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Carried out professional service, retaining polite and friendly approach at all times.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Barback/server
Z's Pub
04.2022 - 08.2022
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Replaced empty kegs and soda syrups.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
Education
Certified Professional Photographer - Photography
New York Institute of Photography
41 E 11th St, Greenwich Village, Manhattan NY03.2024
No Degree - Art & Photography
Oakland University
201 Meadow Brook Road, Rochester MISkills
- High-volume dining
- Team Leadership
- Guest Engagement
- Relationship Building
- Attention to Detail
- Hospitality service expertise
- Tableside Etiquette
- Active Listening
- Conflict Resolution
- Reliable and Responsible
Personal Information
Date of Birth: 11/23/03
Hobbies
I've had a creative spirit ever since i can remember. I love to draw and paint, both physically as well as digitally. I studied Art & Photography for a year at Oakland University before transferring to The N.Y.I.P. to pursue photography full time. Additionally, i am a freelance photographer, i take pictures of just about anything and it brings me joy practicing the hobbies i love daily.
Certification
- T.I.P.S. Certified
Timeline
Assistant General Manager
Beyond Juicery And Eatery
11.2023 - Current
Barback/server
Z's Pub
04.2022 - 08.2022
Waiter
Brunch With Me
04.2020 - 10.2023
Waiter
Barrister gardens
09.2017 - 05.2021
Certified Professional Photographer - Photography
New York Institute of Photography
No Degree - Art & Photography
Oakland University
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