Shane Keenan
Herndon,VA
Summary
As a Multi-Unit General Manager, my primary objectives are to support the function of business operations by managing multiple staffs, coordinating operations, ensuring exceptional customer service, food and cocktail quality and revamping along with curating menus for both, I am to create a positive and productive work environment by creating Road maps for individuals to grow within the organization to raise retention rates and promote a happier staff, this will be organized by communicating with team members, setting clear and concise goals, and monitoring performance.
Overview
8
8
years of professional experience
Work History
General Manager
Pupatella
11.2024 - Current
- I’m Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed and implemented strategic initiatives to enhance operational efficiency.
- Led cross-functional teams to drive project completion and meet organizational goals.
- Analyzed market trends to identify opportunities for business growth and expansion.
Multi-Unit General Manager
MWB III
03.2023 - 11.2024
- Achieved operational excellence by managing staff across multiple locations for a national retail chain. Enhanced sales and profitability through strategic development and implementation in a multi-unit environment. Elevated team performance by overseeing recruitment, training, and development for various restaurant locations. Maximized financial performance by managing P&L responsibilities and budget allocations for multiple business units. Drove brand consistency and improved customer experience through collaboration with cross-functional teams. Optimized supply chain management by implementing effective inventory control processes across multiple stores. Transformed menu offerings by creating a scratch kitchen concept, reducing reliance on frozen food from 90% to 10%. Generated significant cost savings across the portfolio by crafting homemade bitters for all restaurants.
Recruiter
Adecco
09.2022 - 11.2023
- Managed end-to-end recruitment process for diverse tech roles at a fast-growing startup.
- Developed and implemented innovative sourcing strategies to attract top talent in a competitive market.
- Developed and maintained relationships with both candidates and hiring managers to ensure a smooth recruitment process.
- Managed full-cycle recruiting and onboarding process for various positions in a fast-paced environment.
- Utilized social media platforms to source and attract top talent for open positions.
- Conducted phone and in-person interviews to evaluate candidate qualifications and cultural fit.
- Collaborated with hiring managers to create job descriptions and requirements for open positions.
Multi Unit General Manager
Zandras
01.2020 - 09.2022
- Managed multiple restaurant locations, overseeing operations and ensuring profitability.
- Led a team of employees to meet and exceed sales targets and customer satisfaction goals.
- Developed and implemented training programs for staff members to improve performance and efficiency.
- Ensured compliance with all company policies and procedures at each location.
- Collaborated with vendors and suppliers to negotiate contracts and control costs.
- Created marketing strategies to drive business and increase brand awareness.
- Managed inventory and expenses to maximize profitability.
- Implemented new technologies and systems to streamline operations and improve productivity.
Restaurant Manager
Coyote Grill
03.2018 - 01.2020
- Managed daily operations of a busy restaurant, including staff scheduling and customer service.
- Oversaw inventory management and ordering of supplies to ensure smooth operations.
- Trained and mentored new staff members on proper procedures and customer service skills.
- Resolved customer complaints and issues in a timely and professional manner.
- Collaborated with the kitchen team to ensure timely and accurate food preparation and presentation.
- Managed staff and daily operations at a busy restaurant.
- Developed and implemented policies for responsible alcohol service.
- Trained and supervised a team of bartenders and barbacks.
- Created innovative cocktail recipes and seasonal menus.
Education
Business Management - undefined
Regis College
Waltham, MASkills
- P&L
- Project Management
- Budget Planning
- Communication
- Problem-solving
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
General Manager
Pupatella
11.2024 - Current
Multi-Unit General Manager
MWB III
03.2023 - 11.2024
Recruiter
Adecco
09.2022 - 11.2023
Multi Unit General Manager
Zandras
01.2020 - 09.2022
Restaurant Manager
Coyote Grill
03.2018 - 01.2020
Business Management - undefined
Regis College