Vicky Keenan
North Las Vegas,https://www.linkedin.com/in/vicky-keenan-a691938a?
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Compassionate Social worker with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
5
5
years of professional experience
Work History
Licensed Master Social Worker
UnitedHealth Group, Optum Technology
01.2023 - Current
- Conduct comprehensive member assessments that include bio-psychosocial, functional, and behavioral health needs to determine the best resources for patient.
- Review available member service records and relevant documentation( e.g., utilization history, functional level, stratification information, current plan of care).
- Utilize interviewing techniques and active listening to collect and retain member information and incorporating responses as they are presented to complete assessment.
- Identify member support systems available and incorporate into plan of care.
- Collaborate with member to create solutions to overcome barriers to achieving healthcare goals.
- Utilize motivational interviewing techniques to help member identify and understand their intrinsic goals and motivate members to engage in positive behavior change.
- Present complex case information to interdisciplinary care team and obtain input into member plans as necessary.
- Provide individualized education or preventative healthcare measures (e.g., immunization, healthcare screening).
- Research member-related health information (e.g., medications, clinical records, policies, benefit information) using internal and external systems.
- Use desk top computer applications (e.g., Excel, Word, Outlook. Office Communicator) to summarize information (e.g., reports) or communicate member information to others.
- Document information (e.g., assessment information, member interactions, referrals, follow up plans) in relevant computer systems.
- Navigate multiple applications at once to obtain and/or document member information.
- Learn updates and changers to computer systems/applications and apply to navigate applications effectively.
- Participate in professional development and training opportunities to enhance clinical skills.
Hospice Social Worker
Omnicare Hospice/Sonoma Home Health
03.2022 - 12.2022
- Performed comprehensive psychosocial assessments to determine cognitive abilities, physical and emotional needs of clients to determine appropriate intervention.
- Assessed patients for pain, distress, and cognitive decline, documenting observations and communicating relevant findings with nursing, physician, chaplain and case manager.
- Assisted hospice veterans with caregiver programs and services.
- Instructing families on available government and state programs that may meet family's needs.
- Providing social and emotional support to patients and their families within multiple settings (nursing homes, hospitals, long term care facilities, and in-home environment).
- Educated individuals about hospice policies, medical policies, dying processes and how it impacts entire family socio-emotional economic health.
- Participated in weekly reviewing patient treatment files for modifications that address changing requirements of each patient's medical needs.
- Documented case notes daily and coordinated follow-up for seamless case management.
Hospice Social Worker
CompassionCare Hospice
07.2021 - 02.2022
- Provided initial psychosocial assessment for all new patients/family members within five calendars days.
- Acquired copy of medical and financial power of attorney document and do not resuscitate forms (DNR).
- Provided education to a patient with forms such 5 wishes, financial power of attorney, guardian or conservator forms.
- Closely communicated with nurses, home health aids, chaplain, bereavement counselor, and volunteer coordinator.
- Coordinated with patients, hospice nurse, family, skilled nursing facility and coordinate transportation for medicare respite stay for 5 days.
- Assisted in discharge planning when patients were no longer appropriate for hospice services.
- Documented case notes daily and coordinate follow-up for seamless case management.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Coordinated program referrals for community-based resources.
- Assisted in training and additional social worker by providing training of system and shadowing until employee was ready to perform duties independently.
Social Work Practicum Student
Nevada Senior Services
05.2020 - 11.2020
- Observed and participated in Caregiver Support Group.
- Performed intakes, assessments and on-care management for families.
- Created care plans based on psychosocial needs of patient and their families.
- Provided learning center and community resources for family placing their love ones in adult day care.
- Observed/participated in writing client case notes.
- Learned Alzheimer's disease utilizing center education resources.
- Observed/participated in writing client case notes.
- Knowledgeable in DSM-V and ICD-10 diagnoses.
- Community assistance knowledge.
Social Work Practicum Student
Desert Behavior Health
05.2019 - 08.2019
- Referred family members to outside support options to assist with coping during times of increased stress.
- Met with clients to determine necessary services and make treatment recommendations.
- Interviewed clients to assess situations, capabilities and problems.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Identified appropriate community resources and provided referrals for services.
- Performed psychosocial assessments to identify barriers in patient ability to obtain or use medications.
- Evaluated and addressed individual client needs and concerns.
- Attended meetings and trainings to advance professional knowledge.
- Conducted mental health assessments for adults receiving child welfare and prevention services.
- Utilized established resources to assist in completing case management duties independently.
- Consulted with other social workers as appropriate to collaborate on patient care and performance improvement activities.
Social Work Practicum Student
North Las Vegas Behavior Health
01.2019 - 04.2019
- Interviewed clients to assess situations, capabilities and problems.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
- Met with clients to determine necessary services and make treatment recommendations.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Gathered community resources and coordinated referrals to obtain services.
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Documented services and collected required data for evaluation.
- Performed psychosocial assessments and evaluations of current needs.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Organized and facilitated group therapy discussions.
- Protected patient data in alignment with HIPAA privacy protocols.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
Education
Master of Science - Social Work
University of Nevada - Reno
Reynard, NV11.2020
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ01.2000
Skills
- Active Listening
- Social Perspective
- Time Management
- Critical Thinking
- Complex Problem Solving
- Active Learning Coordination
- Quality of life guidelines
- Admitting processes
- Goal Setting
- Social history intake procedures
- Visiting patient homes
- Networking with staff
- Interpersonal Communication
- Complex Problem Solving
- Active Learning Coordination
- Assessing needs
License
Licensed Master Social Worker #9439-M
Timeline
Licensed Master Social Worker
UnitedHealth Group, Optum Technology
01.2023 - Current
Hospice Social Worker
Omnicare Hospice/Sonoma Home Health
03.2022 - 12.2022
Hospice Social Worker
CompassionCare Hospice
07.2021 - 02.2022
Social Work Practicum Student
Nevada Senior Services
05.2020 - 11.2020
Social Work Practicum Student
Desert Behavior Health
05.2019 - 08.2019
Social Work Practicum Student
North Las Vegas Behavior Health
01.2019 - 04.2019
Master of Science - Social Work
University of Nevada - Reno
Bachelor of Arts - Business Management
University of Phoenix
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