Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Certification
Timeline
Hi, I’m

Shane Kelley

Boerne,TX
Shane Kelley

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Results-driven Sales Manager bringing 19+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Inspiring manager with extensive experience in residential mortgage product industries and 19+ years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.

Overview

17
years of professional experience
1
Certification

Work History

Open Mortgage, LLC
San Antonio , TX

Regional Area Manager
08.2018 - Current

Job overview

  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Finance of America Mortgage
San Antonio, TX

Branch Manager
02.2013 - 08.2018

Job overview

  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Designed sales and service strategies to improve revenue and retention.

American Equity Mortgage
Bellevue, WA

Senior Sales Manager
01.2006 - 02.2013

Job overview

  • Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
  • Hired and motivated high-performing sales team achieving over $80 million in new sales per year.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Achieved company growth and brand development through market expansion and sales.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Tracked monthly sales to generate reports for business development planning.

Education

University of Washington
Seattle, WA

Bachelor of Arts from Economics
12.1999

Skills

  • Decision Making
  • Problem-Solving
  • Interdepartmental Collaboration
  • Problem Solving

Accomplishments

  • Developed relationships with 900+ new clients and typically exceeded sales goals by 200%.
  • Promoted from Branch Manager to Regional Area Manager, in less than 12-months.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Exceeded sales goals by average of 185% in 4 consecutive years.
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by average of 225% in 2021.

Affiliations

  • Member, Alumni Association
  • Member, Small Business Association (2008 - present)

Additional Information

  • Proficiency in assessing client/prospect situations and recommending appropriate solutions
  • Ability to organize, execute and manage multiple details for several concurrent projects
  • Ability to relate complicated ideas in a conceptual selling envioronment
  • Positive, professional and optimistic attitude

Certification

  • Association for Project Management (APM)
  • Licensed NMLS - 2010
  • RMLO License - 2010

Timeline

Regional Area Manager

Open Mortgage, LLC
08.2018 - Current

Branch Manager

Finance of America Mortgage
02.2013 - 08.2018

Senior Sales Manager

American Equity Mortgage
01.2006 - 02.2013

University of Washington

Bachelor of Arts from Economics
Shane Kelley