Shane Kern

• Engage in carrier rate negotiations to achieve load targets and implement effective 3PL transportation solutions for customers.

Procured carriers for load coverage, maintaining carrier relationships and quality customer service.

• Increased customer satisfaction by developing and implementing strategic account plans.
• Manage high number of incoming calls acquiring and maintaining accounts, load coverage, and and providing quality customer service.

• Enhanced company reputation by providing exceptional customer service, sales, and support.

• Cultivated strong client relationships to provide customized insurance solutions.
• Responsible for enrolling new clients for home, auto, and life insurance, and maintaining accounts.
• Reviewed financial retirement goals in order to place them in proper annuity investments.