Shane Klump
(they/them)
Lathrop,CA
Summary
Successful customer service provider with 5+ years of experience addressing requests and concerns in a timely manner. Level-headed and positive attitude when faced with challenging situations. Strong adaptability and resourcefulness when there is unexpected or sudden changes. Highly goal-oriented and laser focused on tasks. Avid rule follower who exceeds in organization and cleanliness.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Barber / Hairstylist
Score’s
Manteca, CA
10.2019 - 03.2020
- Worked as an independent business owner.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed wet styling, thermal styling, and permanent color services.
- Suggested products, treatments and styles to suit customer appearance and fashion choices.
Hairstylist
Supercuts
Manteca, CA
03.2017 - 09.2019
- Managed inventory for retail product.
- Applied exceptional customer service to ensure client feels that their needs are taken care of.
- Managed a shop social media account that displayed stylists' skills and product sales.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products to maximize benefits.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Distributed business cards outside of salon to generate new business.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Customer Service Associate
Kohl’s
Manteca, CA
07.2014 - 03.2017
- Demonstrated items to customers and created customer awareness, interest and sales.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Offered basic technical support for clients on wide range of company products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Responded to customer calls to answer questions about products and services.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Diploma -
Manteca High School
08.2008 - 05.2012
Diploma - Cosmetology
Toni & Guy Hairdressing Academy
07.2015 - 06.2016
No Degree - English
San Joaquin Delta College
San Joaquin, CA 01.2021 - Current
Skills
Money handling abilities
POS systems experienced
Stocking and replenishing
Stock management
Creative problem solving
90 WPM typing speed
Social media knowledge
Organization
Flexible and Adaptable
Inventory knowledge
Price labeling experience
Truck unloading experience
Timeline
No Degree - English
San Joaquin Delta College
01.2021 - Current
Barber / Hairstylist
Score’s
10.2019 - 03.2020
Hairstylist
Supercuts
03.2017 - 09.2019
Diploma - Cosmetology
Toni & Guy Hairdressing Academy
07.2015 - 06.2016
Customer Service Associate
Kohl’s
07.2014 - 03.2017
Diploma -
Manteca High School
08.2008 - 05.2012