Summary
Overview
Work History
Education
Skills
Timeline
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Shane Klump

(they/them)
Lathrop,CA

Summary

Successful customer service provider with 5+ years of experience addressing requests and concerns in a timely manner. Level-headed and positive attitude when faced with challenging situations. Strong adaptability and resourcefulness when there is unexpected or sudden changes. Highly goal-oriented and laser focused on tasks. Avid rule follower who exceeds in organization and cleanliness.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Barber / Hairstylist

Score’s
Manteca, CA
10.2019 - 03.2020
  • Worked as an independent business owner.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Completed wet styling, thermal styling, and permanent color services.
  • Suggested products, treatments and styles to suit customer appearance and fashion choices.

Hairstylist

Supercuts
Manteca, CA
03.2017 - 09.2019
  • Managed inventory for retail product.
  • Applied exceptional customer service to ensure client feels that their needs are taken care of.
  • Managed a shop social media account that displayed stylists' skills and product sales.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Determined appropriate hair treatments based on conditions and textures.
  • Educated customers on products to maximize benefits.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Distributed business cards outside of salon to generate new business.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.

Customer Service Associate

Kohl’s
Manteca, CA
07.2014 - 03.2017
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Informed customers about special promotions and provided detailed information for various products.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Offered basic technical support for clients on wide range of company products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Responded to customer calls to answer questions about products and services.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Diploma -

Manteca High School
08.2008 - 05.2012

Diploma - Cosmetology

Toni & Guy Hairdressing Academy
07.2015 - 06.2016

No Degree - English

San Joaquin Delta College
San Joaquin, CA
01.2021 - Current

Skills

    Money handling abilities

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Timeline

No Degree - English

San Joaquin Delta College
01.2021 - Current

Barber / Hairstylist

Score’s
10.2019 - 03.2020

Hairstylist

Supercuts
03.2017 - 09.2019

Diploma - Cosmetology

Toni & Guy Hairdressing Academy
07.2015 - 06.2016

Customer Service Associate

Kohl’s
07.2014 - 03.2017

Diploma -

Manteca High School
08.2008 - 05.2012

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Shane Klump(they/them)