Shane Knoble
Bethlehem,PA
Summary
Highly organized, proactive Client Engagement Manager with 20+ years of sales and sales support experience with consistent year over year goal achievement. Successful in consulting with clients to maximize their sales and marketing initiatives to increase customer retention & meet growth objectives. Adept at analyzing client requirements and maintaining mutually beneficial client relationships. Skilled in customer product adoption and performing executive business reviews. Ability to identify and create compelling product value/ROI with clients and act as Trusted Advisor.
Overview
18
18
years of professional experience
Work History
Enterprise Sales Executive
Creditsafe Group
05.2022 - Current
- Utilized expansive insights to refine marketing initiatives, enhancing customer access to reliable and up-to-date information crucial for business protection and growth.
- Tasked with upselling services and conducting comprehensive needs assessments to ensure tailored solutions for clients, driving revenue growth and customer satisfaction.
- Led the company's global expansion efforts, fostering a culture of ambition and commitment to becoming the foremost trusted provider of global credit risk intelligence.
- Collaborated with businesses of all sizes, from small and medium enterprises to large corporations, emphasizing the critical role of data quality in influencing informed decision-making processes.
- Championed the development of data-driven solutions aimed at empowering business leaders to make strategic decisions conducive to long-term growth and success.
Senior Global Channel Manager
ZoomInfo
07.2021 - 05.2022
- Spearheaded the acquisition of new affiliate partnerships, resulting in significant business expansion and market penetration. Added 20 plus new affiliate partnerships in under 12 months.
- Successfully renewed contracts totaling $10 million in sales volume with 8% growth, demonstrating adept negotiation skills and client relationship management.
- Played a pivotal role in training numerous sales associates on the strategic benefits and effectiveness of affiliate partnerships, contributing to team productivity and revenue growth.
- Tasked with cross-selling and upselling a diverse range of marketing products offered by ZoomInfo, leveraging comprehensive product knowledge, and understanding of client needs to drive additional revenue streams with a thorough needs assessment of the companies KPI's.
Client Engagement Manager
Dun & Bradstreet Corp.
01.2016 - 07.2021
- Responsible for managing all aspects of key existing global client relationships
- Lead Account Manager for BIG 4 Accounting Firms
- Acted as Trusted Advisor for business partnership at ADP, LLC
- 110% of annual sales target with largest book (New business over $3,500,000 over 2-year span)
- Prepare and conduct regular Executive Business Reviews with customers in portfolio
- Work closely with clients to build and maintain long-lasting relationships
- Develop and collaboratively monitor success plans that outline customer's goals and objectives
- Work closely with customers on defined cadence to ensure ROI is documented and realized.
Franchise Owner
Top Ten Percent
01.2015 - 01.2016
- Responsible for providing world-class service to 50 Local Business partnerships and Consumer Members
- Built pipeline of 30,000 contacts and 160 businesses
- Acted as Ambassador by providing mobile marketing platform for consumers to connect
- Responsible for driving new logo business, managing territory, and conducting marketing analysis.
Tele-Coverage Relationship Manager
Dun & Bradstreet
01.2013 - 01.2015
- Partnered with team of 25 Sales Specialists
- Lead team for renewals and new business opportunities in S&MS Southern Market
- Strong emphasis on integrated solutions (API Technologies) within current ERP/CRM applications
- Retained and grew $13,000,000 portfolio through Account Based Marketing Strategies
- New business growth of 12%
- Responsible for cross/up-sell initiatives to C Level.
Relationship Manager
Dun & Bradstreet
01.2011 - 01.2013
- Managed and retained 60 customers with $3,000,000 in annual revenue
- Drove product adoption and identified optimization opportunities to drive client's business goals
- Evaluated customer detailed workflow to understand and solve complex challenges
- Presented regularly to C-Level Executives.
New Customer Acquisition Specialist
Dun & Bradstreet
01.2008 - 01.2011
- Sold full suite of D&B products to New Logo Customers
- Responsible for up-selling existing Risk Management and Sales & Marketing customers
- New business revenue target of 45k per month
- Performed comprehensive needs assessments and demos to facilitate Value-Based Selling Approach
- Strong and structured follow-up skills to close deal
- Partnered with internal specialists and sales team to promote all D&B solutions as necessary.
Customer Account Manager
Dun & Bradstreet
01.2006 - 01.2008
- Managed, upgraded and maintained over 300 accounts totaling over $3,000,000
- Proactively identify and suggest solutions for any client issues and ensure customer satisfaction
- Liaison between customer and D&B to solve all challenges and create new opportunities
- Evaluated product consumption to ensure retention.
Education
Bachelor of Science - Business Administration and Management
Shippensburg University
Shippensburg, PA01.1994
Skills
- Product and service knowledge
- Strong client relationships
- Excellent communication and analytical skills
- Salesforce expertise
- Systems and software programs
- Interpersonal and written communication
- Sales coordination
- Strategic Prospecting
Coached many youth affiliated youth sports programs from Upwards, GLVA and other local affiliations.
- Cultivated a supportive and empowering environment for young athletes to thrive, fostering their personal growth and development both on and off the field.
- Implemented effective coaching strategies tailored to individual skill levels and learning styles, resulting in notable improvements in team performance and player confidence.
- Established strong communication channels with players, parents, and fellow coaches to ensure alignment of goals, address concerns, and celebrate achievements, enhancing overall team cohesion and morale.
Timeline
Enterprise Sales Executive
Creditsafe Group
05.2022 - Current
Senior Global Channel Manager
ZoomInfo
07.2021 - 05.2022
Client Engagement Manager
Dun & Bradstreet Corp.
01.2016 - 07.2021
Franchise Owner
Top Ten Percent
01.2015 - 01.2016
Tele-Coverage Relationship Manager
Dun & Bradstreet
01.2013 - 01.2015
Relationship Manager
Dun & Bradstreet
01.2011 - 01.2013
New Customer Acquisition Specialist
Dun & Bradstreet
01.2008 - 01.2011
Customer Account Manager
Dun & Bradstreet
01.2006 - 01.2008
Bachelor of Science - Business Administration and Management
Shippensburg University
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