Shane Kremp
Orange Park,FL
Summary
Experienced professional with expertise in customer service, project management, and sales. Proven track record of successfully managing operations, building strong client relationships, and driving business growth. Skilled in strategic planning and leadership, with a strong emphasis on service excellence and seamless team coordination.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Oasis Outdoor Creations
03.2022 - Current
- Field customer calls and schedule consultations for custom outdoor projects
- Collaborate with clients to capture their vision and design optimal outdoor spaces
- Provide accurate, full-scope estimates and maintain ongoing client communication
- Manage on-site project operations, coordinating labor crews and subcontractors
- Order and coordinate delivery of all project materials, ensuring timely completion
- Track project expenses, vendor invoices, and forecast project profit margins
- Assist with growth planning, marketing campaigns, and networking events
Assistant Service Manager
Equipment Corporation of America
01.2020 - 01.2022
- Supervised shop technicians, assigned daily tasks, and oversaw repair work orders
- Monitored and ensured accuracy in customer billing processes for the service department
- Coordinated all equipment shipments, including shipping documents
- Managed rental equipment records, including repair and maintenance documentation
- Dispatched and coordinated field technicians for repair and service
- Partnered with the sales and parts teams to maintain seamless branch operations
- Scheduled and organized department training sessions and events
- Assisted in hiring for the department and implementing the company on-boarding process
- Conducted customer jobsite and office visits to further build and foster relationships
Service Administrator
Equipment Corporation of America
01.2018 - 01.2020
- Scheduled shop and field repairs while fielding customer calls for service department needs
- Coordinated and followed up on third-party field repairs
- Delivered accurate customer estimates and updates on repair progress
- Processed work orders, invoiced customers, and maintained repair documentation
- Entered technician timesheets into the software system and reviewed for payroll
Parts Administrator
Equipment Corporation of America
01.2015 - 01.2018
- Fielded customer calls, assisted with part identification, and processed quotes and orders
- Managed shipping and receiving operations for the department
- Ensured inventory accuracy and reordering of stock parts
- Obtained vendor quotes, created purchase orders, and processed invoices
- Partnered with shop technicians to prepare and supply parts for upcoming equipment repairs
Education
High School Diploma -
Clay High School
Green Cove Springs, FLSkills
- Customer Service
- Project Management
- Sales and Client Engagement
- Team Coordination and Leadership
- Scheduling and Resource Allocation
- Inventory and Expense Management
- Business Growth Planning
Additional Information
Remove project uncertainty and drive results with proven operational expertise.
Certification
- OSHA 30 Certified
Timeline
Project Manager
Oasis Outdoor Creations
03.2022 - Current
Assistant Service Manager
Equipment Corporation of America
01.2020 - 01.2022
Service Administrator
Equipment Corporation of America
01.2018 - 01.2020
Parts Administrator
Equipment Corporation of America
01.2015 - 01.2018
- OSHA 30 Certified
High School Diploma -
Clay High School
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