Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Stockdale

Austin

Summary

Dynamic and results-driven professional with extensive experience in staff management at Austins Elite. Proven track record in employee engagement and development, enhancing team satisfaction and reducing turnover. Skilled in employee scheduling and conflict resolution, fostering a positive work environment while ensuring operational efficiency. Committed to delivering exceptional service and innovative solutions.

Professional manager skilled in overseeing staff operations and driving team performance. Known for results-oriented approach and strong emphasis on collaboration and adaptability. Expertise in personnel management and strategic planning, with reliable and flexible approach to changing business needs.

Overview

10
10
years of professional experience

Work History

Staff Manger

Austins Elite
07.2022 - Current
  • Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
  • Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
  • Coached and mentored team members in company policies and successful [Type] strategies.
  • Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
  • Reduced employee turnover through effective conflict resolution strategies and open communication channels.

Bartender

Maudies
02.2021 - 07.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender Shift Manager

Cat and Fiddle
04.2018 - 03.2022
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.

Bartender

Wakano
07.2015 - 11.2016
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

Basic

Washington High School
Kansas City, KS
05-1991

Skills

  • Staff development
  • Innovation skills
  • Employee engagement
  • Employee scheduling

Timeline

Staff Manger

Austins Elite
07.2022 - Current

Bartender

Maudies
02.2021 - 07.2022

Bartender Shift Manager

Cat and Fiddle
04.2018 - 03.2022

Bartender

Wakano
07.2015 - 11.2016

Basic

Washington High School

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Tamara Stockdale