Summary
Overview
Work History
Skills
Timeline
Generic

Shane LeAnna

Nashville,TN

Summary

Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

27
27
years of professional experience

Work History

Server

Love Language
09.2022 - 01.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Owner

Do-All Outdoors
07.1997 - 01.2023
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

Server

SOHO House Nashville
02.2022 - 08.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server and Bar Back

Score Boards Bar And Grill
08.2021 - 01.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Engaged in suggestive selling and other sales techniques.
  • Processed payments for orders and provided customers with change.
  • Greeted customers and provided menus upon arrival to dining room.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Operated POS system to collect payments from customers.
  • Delivered food to customers at bar and tables.

Bar Back

Acme
01.2021 - 01.2022
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
  • Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Assisted in setting up and breaking down bar area for special events.
  • Restocked ice, condiments, and snacks.
  • Replaced empty kegs and soda syrups.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.

Skills

  • Safe Food Handling
  • Table Setting
  • Food Inspection
  • Daily Specials Memorization
  • Guest Engagement
  • Table Bussing
  • Food Delivery
  • Order Management
  • Food Running
  • Order Accuracy
  • Relationship Management
  • Sales Expertise
  • Conflict Resolution
  • Positive Attitude
  • Strong Work Ethic

Timeline

Server

Love Language
09.2022 - 01.2024

Server

SOHO House Nashville
02.2022 - 08.2022

Server and Bar Back

Score Boards Bar And Grill
08.2021 - 01.2022

Bar Back

Acme
01.2021 - 01.2022

Owner

Do-All Outdoors
07.1997 - 01.2023

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Shane LeAnna