Music
Shane Lents
Sales
Lawrenceville,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking position. Offering excellent communication and good judgment.
Overview
44
44
years of professional experience
2
2
years of post-secondary education
Work History
Music Instructor
Private Home
03.1998 - Current
- Provided instruction in one-on-one environment for students of varied age and ability.
- Prepared students for auditions for institutions by aiding with music selection, assigning practice hours required for mastery of piece and assessing progress and accuracy in playing.
- Tutored students in musical theory principals.
- Instructed students from Level to Level in playing Instrument, reading sheet music and general music appreciation.
- Taught students to master instrument of choice during weekly lessons.
- Met with parents and guardians to discuss expectations for instruction, lesson scheduling and other practical matters.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.
- Guided and oversaw music department in accomplishing educational benchmarks through curriculum planning, instruction, composition and performance.
- Coached students to play various songs and jingles on piano, guitar, violin and bongo.
- Oversaw and approved music selections submitted by teachers and composed music for department.
- Mentored struggling students with individualized approach to enhance learning.
- Organized shows and recitals and booking musicians for classroom demonstrations.
Front Desk Manager
Super 8 Motel
Olney, IL
04.2021 - 03.2022
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Checked guests in out of hotel, made reservations and processed payments.
- Provided services efficiently and with high level of accuracy.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Anticipated guests' needs and responded to requests within reasonable amount of time.
- Balanced hotel accounts at end of day.
- Collected room deposits, fees and payments.
- Resolved guest complaints by addressing issues with rooms promptly.
- Designed employee work schedules to address complete operational needs.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Stored guest valuables in safe and individual boxes for security.
Dayline Sales
Westgate Smoky Mountain Resort & Spa
Gatlinburg, TN
09.2019 - 03.2021
- Engaged with customers to build rapport and loyalty.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Participated in continuing education classes.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
- Generated quality referrals or sales leads.
- Reached or exceeded sales quotas and preset personal performance goals.
- Exceeded sales goals, increased revenue and facilitated sales.
- Built professional sales presentations to promote services to groups of potential customers.
Front Desk Agent
Park Tower Inn
Pigeon Forge, TN
10.2018 - 09.2019
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered customer telephone calls promptly and appropriately handled needs.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Ticket Sales Representative
Ripley's Aquarium Of The Smokies
Gatlinburg, TN
03.2016 - 10.2018
- Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked independently with minimal supervision.
- Exceptional computer skills
Ride Attendant
Dollywood Theme Park
Pigeon Forge, TN
04.2015 - 03.2016
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Sales Associate
Country Music USA
Pigeon Forge, TN
07.2013 - 04.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Maintained records related to sales, returns and inventory availability.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Sales Assistant
Corningware Corelle & More
Sevierville, TN
07.2012 - 07.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
Sign Waver
Magic Beyond Belief
Pigeon Forge, TN
04.2009 - 06.2012
- Responded to driver and pedestrian questions about specials and locations to promote business.
- Used cell phone and text messages to stay in communication with sales team during shifts.
- Worked outside for extended periods of time and during inclement weather.
- Presented enthusiastic, positive image to greet customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Studio Musician
Atlantic Records
New York, NY
10.2000 - 08.2007
- Selected appropriate pieces to meet performance needs and showcase skills.
- Sight-read difficult music accurately and at tempo.
- Met with soloists and concertmasters to discuss and prepare for performances.
- Conducted impromptu performances for groups and passersby.
- Transposed music to alternate keys with speed and accuracy.
- Specialized in both classical and contemporary music.
- Repaired broken strings and other instrument issues.
- Used printed text and musical notations to memorize musical selections and routines.
Education
Associate Of Applied Business - General Studies
Illinois Eastern Community Colleges
Olney, IL 08.2005 - 05.2007
Skills
Audition preparation
Music theory mastery
Lesson Planning
[] Guitar Form
[Guitar] Tuning
Singing instruction
Reading sheet music
Musical composition
Music Theory
Learning enhancement
Proficient in Guitar
Automated telephone systems
System updates
Check-in and check-out procedures
Rate changes
Registration processing
Safety and security procedures
Cash control
Time management
Promotions
Sales expertise
Credit and cash payments
Cash Handling
Hospitality service expertise
Guest services
Registration
Client Service
Account servicing
Problem solving strength
Customer Relations
Interests
Timeline
Front Desk Manager
Super 8 Motel
04.2021 - 03.2022
Dayline Sales
Westgate Smoky Mountain Resort & Spa
09.2019 - 03.2021
Front Desk Agent
Park Tower Inn
10.2018 - 09.2019
Ticket Sales Representative
Ripley's Aquarium Of The Smokies
03.2016 - 10.2018
Ride Attendant
Dollywood Theme Park
04.2015 - 03.2016
Sales Associate
Country Music USA
07.2013 - 04.2015
Sales Assistant
Corningware Corelle & More
07.2012 - 07.2013
Sign Waver
Magic Beyond Belief
04.2009 - 06.2012
Associate Of Applied Business - General Studies
Illinois Eastern Community Colleges
08.2005 - 05.2007
Studio Musician
Atlantic Records
10.2000 - 08.2007
Music Instructor
Private Home
03.1998 - Current