Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Shane Lents

Sales
Lawrenceville,IL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Reliable employee seeking position. Offering excellent communication and good judgment.

Overview

44
44
years of professional experience
2
2
years of post-secondary education

Work History

Music Instructor

Private Home
03.1998 - Current
  • Provided instruction in one-on-one environment for students of varied age and ability.
  • Prepared students for auditions for institutions by aiding with music selection, assigning practice hours required for mastery of piece and assessing progress and accuracy in playing.
  • Tutored students in musical theory principals.
  • Instructed students from Level to Level in playing Instrument, reading sheet music and general music appreciation.
  • Taught students to master instrument of choice during weekly lessons.
  • Met with parents and guardians to discuss expectations for instruction, lesson scheduling and other practical matters.
  • Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.
  • Guided and oversaw music department in accomplishing educational benchmarks through curriculum planning, instruction, composition and performance.
  • Coached students to play various songs and jingles on piano, guitar, violin and bongo.
  • Oversaw and approved music selections submitted by teachers and composed music for department.
  • Mentored struggling students with individualized approach to enhance learning.
  • Organized shows and recitals and booking musicians for classroom demonstrations.

Front Desk Manager

Super 8 Motel
Olney, IL
04.2021 - 03.2022
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Provided services efficiently and with high level of accuracy.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Anticipated guests' needs and responded to requests within reasonable amount of time.
  • Balanced hotel accounts at end of day.
  • Collected room deposits, fees and payments.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Designed employee work schedules to address complete operational needs.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Stored guest valuables in safe and individual boxes for security.

Dayline Sales

Westgate Smoky Mountain Resort & Spa
Gatlinburg, TN
09.2019 - 03.2021
  • Engaged with customers to build rapport and loyalty.
  • Developed top-tier negotiating skills and turned customer objections into sales opportunities.
  • Guided sales prospects on resort property tours and followed up with targeted sales presentations.
  • Participated in continuing education classes.
  • Participated in onsite and webinar-based sales trainings and attended sales meetings.
  • Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
  • Generated quality referrals or sales leads.
  • Reached or exceeded sales quotas and preset personal performance goals.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Built professional sales presentations to promote services to groups of potential customers.

Front Desk Agent

Park Tower Inn
Pigeon Forge, TN
10.2018 - 09.2019
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collected room deposits, fees and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Ticket Sales Representative

Ripley's Aquarium Of The Smokies
Gatlinburg, TN
03.2016 - 10.2018
  • Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
  • Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
  • Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked independently with minimal supervision.
  • Exceptional computer skills

Ride Attendant

Dollywood Theme Park
Pigeon Forge, TN
04.2015 - 03.2016
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.

Sales Associate

Country Music USA
Pigeon Forge, TN
07.2013 - 04.2015
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained records related to sales, returns and inventory availability.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Sales Assistant

Corningware Corelle & More
Sevierville, TN
07.2012 - 07.2013
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained records related to sales, returns and inventory availability.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to share information about products, availability and pricing.
  • Input credit and debit card payments in POS system to complete purchases.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.

Sign Waver

Magic Beyond Belief
Pigeon Forge, TN
04.2009 - 06.2012
  • Responded to driver and pedestrian questions about specials and locations to promote business.
  • Used cell phone and text messages to stay in communication with sales team during shifts.
  • Worked outside for extended periods of time and during inclement weather.
  • Presented enthusiastic, positive image to greet customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.

Studio Musician

Atlantic Records
New York, NY
10.2000 - 08.2007
  • Selected appropriate pieces to meet performance needs and showcase skills.
  • Sight-read difficult music accurately and at tempo.
  • Met with soloists and concertmasters to discuss and prepare for performances.
  • Conducted impromptu performances for groups and passersby.
  • Transposed music to alternate keys with speed and accuracy.
  • Specialized in both classical and contemporary music.
  • Repaired broken strings and other instrument issues.
  • Used printed text and musical notations to memorize musical selections and routines.

Education

Associate Of Applied Business - General Studies

Illinois Eastern Community Colleges
Olney, IL
08.2005 - 05.2007

Skills

Audition preparation

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Interests

Music

Timeline

Front Desk Manager

Super 8 Motel
04.2021 - 03.2022

Dayline Sales

Westgate Smoky Mountain Resort & Spa
09.2019 - 03.2021

Front Desk Agent

Park Tower Inn
10.2018 - 09.2019

Ticket Sales Representative

Ripley's Aquarium Of The Smokies
03.2016 - 10.2018

Ride Attendant

Dollywood Theme Park
04.2015 - 03.2016

Sales Associate

Country Music USA
07.2013 - 04.2015

Sales Assistant

Corningware Corelle & More
07.2012 - 07.2013

Sign Waver

Magic Beyond Belief
04.2009 - 06.2012

Associate Of Applied Business - General Studies

Illinois Eastern Community Colleges
08.2005 - 05.2007

Studio Musician

Atlantic Records
10.2000 - 08.2007

Music Instructor

Private Home
03.1998 - Current

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