Shane L. Fisher
Morgantown,WV
Summary
Highly organized and hard-working individual with a strong desire to begin a career in a reputable organization that provides opportunities for personal and professional growth. Seeking a position to expand learnings, knowledge, and skills to contribute effectively to company success. Committed to delivering exceptional results and continuously improving abilities to make a positive impact in the workplace.
Overview
5
5
years of professional experience
Work History
Ambassador
Amazon
08.2024 - Current
- Coordinated logistics operations, optimizing transportation routes for faster delivery times while minimizing expenses.
- Conducted market research, utilizing findings to inform product development initiatives that catered to customer needs more accurately.
- Mentored junior staff members by providing guidance on best practices, contributing to their professional growth and development.
- Assisted in the development of training materials, leading to better onboarding experiences for new hires.
- Contributed ideas during brainstorming sessions, helping to drive innovation and continuous improvement within the organization.
EMT Student
Mon Ems
06.2024 - 07.2024
Teacher/Counselor
Academy Programs
08.2023 - 01.2024
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Designed and implemented prevention programs that addressed community mental health needs.
Crew Member/Crew Trainer
Mcdonald's Corp
08.2019 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Housekeeping Assistant
WVU Medicine Children’s
10.2022 - 08.2023
- Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
- Ensured a welcoming environment for guests by keeping all areas clean, tidy, and wellmaintained.
- Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
- Demonstrated attention to detail when performing deep-cleaning tasks, resulting in outstanding room condition upon completion.
Team member
Sheetz
04.2022 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Crew Member
Sam's Club
04.2020 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
Diploma -
Albert Gallatin High School
Uniontown, PA05.2019
Skills
- Communication
- Computer hardware
- Software
- Flexibility
Skillsattributes
- Communication, Strong communication skills between customers and employees.
- Computer hardware, Able to use and adapt to most computer systems PC or Mobile.
- Software, Proficient in most computer software programs. Able to pick up most new software systems with minimal training.
- Flexibility, Able to work most shifts. Able to adapt to many different situations.
Timeline
Ambassador
Amazon
08.2024 - Current
EMT Student
Mon Ems
06.2024 - 07.2024
Teacher/Counselor
Academy Programs
08.2023 - 01.2024
Housekeeping Assistant
WVU Medicine Children’s
10.2022 - 08.2023
Team member
Sheetz
04.2022 - 09.2022
Crew Member
Sam's Club
04.2020 - 05.2020
Crew Member/Crew Trainer
Mcdonald's Corp
08.2019 - 01.2024
Diploma -
Albert Gallatin High School
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