Summary
Overview
Work History
Education
Skills
Executive Director of non-profit animal rescue
Timeline
Generic

Shane Libby

Auburn,CA

Summary

Top-notch professional with proven track record of success leading and growing organizations. Strong background in leadership, organizational development and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.

Overview

22
22
years of professional experience

Work History

Chief Operating Officer

AMI Housing, Inc.
05.2019 - 12.2023
  • Led operational oversight of private, non-profit organization providing emergency, transitional and permanent supportive housing to individuals experiencing chronic homelessness and mental illness. Responsible for 80 employees at 4 locations .
  • Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
  • Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
  • Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
  • Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
  • Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
  • Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
  • Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Represented organization at external meetings and events to promote and build relationships with key stakeholders.
  • Identified and mitigated operational risks to minimize potential negative impacts on organization.
  • Developed and implemented recommendations for service improvement.
  • Managed crisis response to minimize potential negative impacts on company.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

Regional Director

Unity Care Group, Inc.
04.2016 - 04.2019
  • Managed and coordinated programmatic and operational aspects of the continuum of agency services in the Northern region to include all child welfare contracts with Placer and El Dorado Counties.
  • Supervised staff of 17, including recruitment, staff training and development, and performance management.
  • Planned and evaluated budget, programs and fiscal resources assigned to the Northern region including compliance with required documentation to meet audit standards and timelines.
  • Identified funding opportunities and participated in grant writing for additional monies to augment the Northern region services.
  • Drafted and submitted proposals for county and state RFP releases.
  • Spearheaded expansion into new territories and managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
  • Served as a liaison between program management and corporate management.
  • Designed and implemented program goals and objectives according to organizational mission and current strategic goals.
  • Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
  • Reviewed and ensured compliance and conformance between various program contracts, program goals, service delivery and program outcomes.
  • Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Developed and monitored mechanisms for tracking outcomes and project progress. Reported out accordingly.
  • Provided fiscal and program efficiency oversight within northern region services.
  • Served as agency representative in capacities such as: liaising with city and county entities, serving on committees and collaboratives, and promoting agency programs.
  • Established strong partnerships with stakeholders, enhancing the agency's reputation and creating mutually beneficial collaborations.
  • Responsible for creation/updates/revision and implementation of Policies and Procedures for all Northern region programs.
  • Promoted agency by giving dynamic presentations to customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Served as a member of agency Executive Team.

Program Manager

Unity Care Group, Inc.
08.2010 - 04.2016
  • Directed and monitored operations of the Independent Living Program for current and former foster youth/young adults and the Transition to Independence Process Program for youth/young adults
    with mental health challenges.
  • Supervised 8 program staff and interns including hiring, training, evaluation,
    discipline, and termination.
  • Developed and maintained program/agency policies and procedures and development and oversight of annual goals and objectives.
  • Developed and monitored program budgets and oversaw financial well-being of program.
  • Assisted in grant writing to increase funding base for program and agency.
  • Assisted in drafting proposal responses to county RFP releases.
  • Represented agency in meetings with County personnel and outside agencies, served as an agency representative with a variety of public, business and community groups and organizations, and fostered collaborative working relationships to benefit programs and agency
  • Prioritized and allocated available program resources, reviewed and evaluated service delivery methods, made recommendations for and executed changes in operations to ensure maximum efficiency of service provision, assisted in developing new program function elements, including researching, compiling and analyzing supporting data.
  • Completed Monthly, Quarterly and Annual Reports.

Community Liaison-Western US Region

Psychiatric Solutions
01.2008 - 08.2009
  • Marketed specialized residential psychiatric services to social service providers & state agencies in 16 western states to increase referral and placement at agency treatment facility.
  • Enhanced public relations for the organization through effective communication with diverse groups and stakeholders.
  • Promoted organizational initiatives by presenting at community meetings and participating in local events.
  • Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
  • Conducted research on community needs, informing program development and decision making processes.
  • Researched behavioral health, developmental disability, and Medicaid systems of care in each state order to understand how these systems operate, refer, fund, and place children, adolescents & adults in out-
    of-state agencies.
  • Researched and outreached to local community behavioral health & developmental disability providers in western states to build a resource base for information & referral.
  • Interfaced with state funding agencies to coordinate funding for placement.
  • Fostered and maintained ongoing relationships with providers and state agencies to increase referral rate.
  • Assisted referrals in navigating state systems of care.
  • Collaborated with marketing team members to develop promotional materials highlighting successes achieved through partnerships within the organization''s network.
  • Participated in networking events within relevant industries as an ambassador of our organization''s mission statement.
  • Provided detailed reports regarding ongoing engagement activities allowing adjustments based on feedback from internal stakeholders.
  • Operated from home office and traveled 3 weeks per month.

Shelter Director

Emergency Shelter Program, Inc.
03.2005 - 01.2007
  • Operational oversight of a 32-bed shelter for women and children experiencing domestic violence and/or homelessness.
  • Managed 16 staff and 5+ volunteers including recruitment, hiring, training, evaluation, and discipline.
  • Improved client well-being by developing and implementing comprehensive case management plans.
  • Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
  • Streamlined operations through the development of effective policies and procedures for shelter management and resident care.
  • Ensured compliance with federal, state, and local regulations by conducting regular audits and addressing any identified issues promptly.
  • Fostered a supportive environment by cultivating strong relationships with partner agencies, volunteers, and donors.
  • Maintained a safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.
  • Assisted clients in achieving self-sufficiency through referrals to appropriate social services programs and resources.
  • Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
  • Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.
  • Coordinated volunteer efforts effectively, ensuring adequate coverage during peak hours or special events at the shelter.
  • Adapted programming as needed based on changing client needs or resource availability while maintaining high standards of care.
  • Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
  • Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
  • Ensured high-quality food provision for clients by managing inventory, coordinating meal preparation, and adhering to nutritional guidelines.
  • Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Conducted outreach with local law enforcement, civil, and community organizations.
  • Developed and maintained partnerships and collaborations with local agencies.
  • Participated in statewide domestic violence committees.
  • Provided 24-hour on-call emergency response.

Grievance and Appeals Investigator

ValueOptions, Inc.
02.2002 - 01.2005
  • Investigated allegations of rights violations, or dangerous, illegal or inhumane conditions for consumers enrolled in the Seriously Mentally Ill program, the designated mental health services program for Maricopa County.
  • Developed investigative plan to include issue identification, witness identification, document review and analysis of relevant policy and legal authority.
  • Carefully documented statements, observations, and evidentiary materials.
  • Reviewed clinical records, policy, Administrative code and other records as needed.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Conducted thorough face-to-face interviews with internal and external employees, consumers, providers and documented investigative findings.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Documented progress of investigation through correspondence and progress notes.
  • Prepared reports of findings, conclusions and recommendations concerning potential rights violations.
  • Recommended corrective action plans as appropriate.
  • Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
  • Documented findings and prepared detailed reports.

Education

Master of Social Work -

Arizona State University
Tempe, AZ
2002

Skills

  • Executive Leadership
  • Operations Oversight
  • Performance Management
  • Compliance and Quality Management
  • Policy Development
  • Service Delivery Oversight
  • Contracts and Grant Writing
  • Leadership and People Development

Executive Director of non-profit animal rescue

In 2005 I started a non-profit organization focused on saving the lives of at risk dogs in local shelters. Our focus is rehabbing dogs on local shelter kill lists and adopting them to loving homes. Since starting, we have saved close to 50 hard to place dogs, who otherwise would have been killed. I oversee all operations of the organization on a volunteer, unpaid basis, including volunteer recruitment, financial management, marketing and fundraising, community relations, and animal care and adoption.

Timeline

Chief Operating Officer

AMI Housing, Inc.
05.2019 - 12.2023

Regional Director

Unity Care Group, Inc.
04.2016 - 04.2019

Program Manager

Unity Care Group, Inc.
08.2010 - 04.2016

Community Liaison-Western US Region

Psychiatric Solutions
01.2008 - 08.2009

Shelter Director

Emergency Shelter Program, Inc.
03.2005 - 01.2007

Grievance and Appeals Investigator

ValueOptions, Inc.
02.2002 - 01.2005

Master of Social Work -

Arizona State University

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