SHANE L. LOHDEN
Winter Garden
Summary
Dynamic professional with extensive experience at The Walt Disney Company, excelling in project management and customer relationship management. Proven track record in developing training programs and enhancing operational efficiency. Adept at budget preparation and fostering collaboration across departments to achieve strategic objectives. Committed to delivering exceptional service and driving team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
VIP Tours Coorinator
The Walt Disney Company
Orlando
12.2021 - Current
- Coordinated project schedules and maintained timelines for multiple initiatives.
- Facilitated communication between departments to ensure alignment on objectives.
- Developed training materials to support staff onboarding and professional development.
- Assisted in budget preparation and monitored expenses throughout projects.
- Monitored inventory levels and ordered additional supplies as needed.
Cast Member/Attractions Host
THE WALT DISNEY COMPANY
Orlando
05.2014 - 12.2021
- Engaged guests through interactive experiences, enhancing overall enjoyment and satisfaction.
- Supported training efforts for new cast members, sharing operational best practices.
- Delivered exceptional guest service in high-volume entertainment environment.
- Assisted guests with inquiries, providing information on attractions and services.
- Interacted with guests to entertain and create fun atmosphere.
Intern
RAYMOND JAMES
St. Petersburg
06.2012 - 01.2013
- Assisted in preparing financial reports and presentations for client meetings.
- Collaborated with team members to streamline administrative processes and improve efficiency.
- Maintained accurate records of client interactions and transactions using internal systems.
- Researched industry trends to inform decision-making processes within the firm.
Branch Manager
ACHIEVA CREDIT UNION VIKING BRANCH
St. Petersburg
08.2011 - 05.2012
- Managed daily branch operations and ensured compliance with credit union policies.
- Supervised staff performance and provided coaching to enhance service quality.
- Oversaw financial transactions and maintained accurate records for auditing purposes.
- Analyzed branch performance metrics to identify areas for operational improvement.
Education
BACHELOR OF SCIENCE - FINANCE
University of Central Florida
Orlando, FL05.2016
ACADEMY OF FINANCE -
St. Petersburg College
St. Petersburg, FL01.2013
Skills
- Project management
- Budget preparation
- Inventory management
- Training development
- Scheduling coordination
- Customer relationship management
Certification
Certified in Microsoft Word, Excel, PowerPoint 2010
Accomplishments
• National Society of Leadership & Success
• National Society of Collegiate Scholars
• Deans List for College of Business Administration
• Future Business Leaders of America
• National Society of Collegiate Scholars
• Deans List for College of Business Administration
• Future Business Leaders of America
Timeline
VIP Tours Coorinator
The Walt Disney Company
12.2021 - Current
Cast Member/Attractions Host
THE WALT DISNEY COMPANY
05.2014 - 12.2021
Intern
RAYMOND JAMES
06.2012 - 01.2013
Branch Manager
ACHIEVA CREDIT UNION VIKING BRANCH
08.2011 - 05.2012
BACHELOR OF SCIENCE - FINANCE
University of Central Florida
ACADEMY OF FINANCE -
St. Petersburg College