Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Lomme

Tucson ,AZ

Summary

Hardworking employee enthusiastic about learning automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Assistant Manager / Service Advisor

Brakemasters
10.2014 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Documented problems and corrective actions to maintain records.
  • Maintained quality assurance and customer satisfaction objectives.
  • Tested components and systems to evaluate performance and identify concerns.
  • Mentored junior technicians in maintenance, repair and reporting duties.

Automotive Technician

Brake Max
03.2012 - 10.2014
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.

Education

GED -

Choll High Magnet School
Tucson, AZ
05.2007

Skills

  • Employee Scheduling
  • Recruiting and Interviewing
  • Operations Management
  • Employee Performance Evaluations
  • Task Delegation
  • Cost Reduction
  • Customer Relations
  • Staff Supervision
  • Financial Management

Timeline

Assistant Manager / Service Advisor

Brakemasters
10.2014 - Current

Automotive Technician

Brake Max
03.2012 - 10.2014

GED -

Choll High Magnet School

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Shane Lomme