Shane L. Townsend
Kings Mountain,USA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Inbound Operations Supervisor
Newell Brands Rubbermaid
09.2022 - 10.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
WHS Specialist
Amazon
06.2019 - 05.2022
- Identify and inform management of compliance issues, safety risk, and improvement opportunities through conducting daily, weekly and monthly audits
- Facilitate incident investigation process
- Maintain required paperwork to comply with Amazon and OSHA regulations
- Enter safety incident information in internal database in a timely manner
- Participate in process improvement activities and manage actions to completion
- Train and assist others (area Managers, safety team members, etc.) to complete their safety task(audits, follow safety rules, etc.)
- Perform specific safety training as required by the Safety Manager
- Provide additional oversight for fire prevention, hazardous waste management, or other safety related activities depending on the business unit and location
- Updated organizational policies as necessary to reflect changes in industry best practices or evolving regulatory requirements related to environment, health and safety matters.
- Collaborated with cross-functional teams to identify new methods for improving energy efficiency within facilities.
- Investigated workplace accidents thoroughly, identifying root causes and implementing corrective actions to prevent future occurrences.
- Assisted in the development of company-wide sustainability initiatives, reducing the organization''s environmental footprint.
- Evaluated ergonomic risks in the workplace and recommended improvements to reduce injury rates among employees.
Process Assistant
Amazon
04.2018 - 06.2019
- Support daily management of department duties, including allocating labor, leading meeting, assigning job duties and having great communication skills
- Providing vacation coverage for Area Managers
- Assisting the floor as an associate resource, training associates and verifying SOP Compliance
- Participating in Operational Excellence initiatives in some capacity
- Assisting in keeping work area clean and organized
- Coaching associates to work safely at all times
- Referring all job injuries immediately to Area Manager
- Conduct training and coach associates on observed work habits
Store Supervisor
Lidl US
02.2018 - 03.2018
- Ensure excellent customer service by meeting customer needs
- Provided clear and direct communication to both customers and colleagues
- Motivated employees and created a results-focused working environment
- Ensured product availability through the ordering of product areas within the store
- Ensured that freshness, cleanliness, and quality control standards are met
- Unpacked, stocked, and merchandised as needed
- Facilitate the opening and closing of the store
- Received deliveries and oversee warehouse organization
- Operated the cash register while following all cash handling procedures
- Monitored loss prevention efforts within the store
- Implemented store tasks as delegated by the Store Manager or the Assistant Store Manager
- Being knowledgeable about the Product assortment
Stocking Supervisor
O’Reilly Distribution
08.2014 - 02.2018
- Oversee all aspects of the department including payroll, budgeting, scheduling, productivity and accuracy
- Supervise team members in a fast paced, productivity environment
- Ensure department is compliant with company policies & procedures
- Responsible for on-time performance evaluations and coaching
- Provide training for team members and ensure department is run safely
Production Supervisor
Metal Improvement
10.2011 - 08.2014
- Proper preparation and communication of shipping notices
- Proper handling of all shipping documentation
- Matching of material paperwork prior to the shipping
- Controlling the flow, identification and logging of incoming material
- Communicating with customers concerning the incoming and outgoing materials
- Maintaining a clean and organized work environment
- Ensure that the Operators are running the processing machine to which they are assigned
- Assist the operators on setting up machine for new work
- Report scheduling concerns to the Production Manager or Facility Manager
- Training of all shift personnel
- Process parts in accordance with the process sheet that corresponds to the job to which he/she is assigned
- Customer Liaison regarding timing and delivery of processed hardware
- Provide any quote information to the Divisional Manager ensuring that all requirements have been made
Assistant Manager
Wal-Mart
08.2004 - 02.2011
- Drove Sales in assigned areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and demographics
- Models, enforces, and provided direction and guidance to associates on proper customer service approaches and techniques to ensure that customer needs are met, including implementation of program innovations
- Ensured compliance with Company policies and legal requirements, procedures, and regulations for assigned areas
- Provided supervision and development opportunities for associates in assigned area by selecting, training, mentoring, assigning duties, providing recognition and ensuring diversity awareness
- Overseen and enforced the execution of food safety standards (Serv-Safe Certification, 2007-present)
Supply Sergeant
North Carolina Army National Guard
08.2001 - 08.2004
- Performed supervisory and management duties shown at preceding skill levels (92Y)
- Assisted with the supervision and management of all logistical operations of the Joint Training & Training Development Center on behalf of the Director of Support and Chief Supply Sergeant
- Assisted and advised the various branches on organizational and installation supply matters
- Maintained supply related data and prepared records and reports required for supply operations
- Assisted with the formulation of SOPs for supply operations within the JTTDC
- Reviewed doctrinal publications to determine adequacy of Training Center policies, procedures and methods of requesting, receiving, accounting, issuing, storing and safeguarding all organizational and installation supplies and equipment
- Acted as Training Center’s Food Service Supervisor in preparation of forms used by dining facility
- Responsible for requisitioning, receiving, storing, safeguarding, issuing and turn in of supplies, equipment and materials contained in authorization documents
- Maintained property books, document registers and supporting document files through the use of PBUSE or other automated methods
Education
Bachelor of Arts - Project Management
University of Southern New Hampshire
Manchester, NHSkills
- Workplace inspections
- Construction safety
- Hazard Identification
- Electrical Safety
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Warehouse Operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 65 staff members.
Certification
- Advanced Diploma in Occupational Health and safety – Various accredited institutions worldwide offer this diploma.
- First Aid, CPR, and AED Instructor Certification – American Red Cross or American Heart Association.
- Ergonomic Coordinator certificate-Council for Accreditation In occupational Hearing Conservation.
Timeline
Inbound Operations Supervisor
Newell Brands Rubbermaid
09.2022 - 10.2024
WHS Specialist
Amazon
06.2019 - 05.2022
Process Assistant
Amazon
04.2018 - 06.2019
Store Supervisor
Lidl US
02.2018 - 03.2018
Stocking Supervisor
O’Reilly Distribution
08.2014 - 02.2018
Production Supervisor
Metal Improvement
10.2011 - 08.2014
Assistant Manager
Wal-Mart
08.2004 - 02.2011
Supply Sergeant
North Carolina Army National Guard
08.2001 - 08.2004
- Advanced Diploma in Occupational Health and safety – Various accredited institutions worldwide offer this diploma.
- First Aid, CPR, and AED Instructor Certification – American Red Cross or American Heart Association.
- Ergonomic Coordinator certificate-Council for Accreditation In occupational Hearing Conservation.
Bachelor of Arts - Project Management
University of Southern New Hampshire
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