Shane Mackay

Operating automated machines that perform part assembly and packaging.

• Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
• Loaded and unloaded parts to maintain high level of production.
• Maintained tight tolerances with design specifications.
• Properly loaded and unloaded materials in and out of machines.
• Adhered to high level of safety by following company rules and regulations to prevent injuries.
• Moved finished work to correct staging area for disposition.
• Manually set up machinery, lathes and grinders.
• Trained and coached new team members on proper machine set-up procedures.
• Operated and maintained up to 2-3 different lathe machines to fabricate nozzles products.
• Performed many accurate tool changes and offsets.
• Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
• Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
• Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
• Completed manual adjustments and tooling changes in absence of automatic programming.
• Reviewed and interpreted schematics, blueprints and work instructions to determine product specifications and machine requirements.
• Verified appropriate product lubrication and cooling throughout machine operation.
• Processed or interpreted signals or sensor data.
• Tested features, documenting findings, modeled trends and submitted reports.

• Served customers in-store and by telephone to answer questions and place orders.
• Issued parts to technicians to complete customers' repairs.
• Tracked parts use and charged items to customer accounts for billing.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
• Satisfied customers with fast, knowledgeable service for [Type] product needs.
• Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Identified early product failure trends and communicated information to customers to help select more suitable parts.
• Increased store revenue by cross-selling products and upselling services to customers.
• Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
• Inspected parts for defects, removing damaged parts and replacing with new ones.
• Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
• Assisted customers in finding appropriate parts promptly.
• Ordered parts from various distributors to fulfill demands.
• Conducted cash handling, credit card transactions and register closeout at end of business day.
• Maintained clean and neat parts counter and sales floor.
• Organized parts storage and stocked inventory according to established guidelines.
• Stocked and managed stock of parts.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

• Operated tools, equipment and machinery according to prescribed safety procedures.
• Replaced and repaired vehicle parts according to work order instructions.
• Inspected new parts and areas of repair to verify correctness and quality.
• Performed routine maintenance and repairs using hand and power tools to maximize reliability.
• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
• Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.