Shane Maeder
Battle Creek
Summary
Demonstrated expertise in incident reporting and conflict resolution, ensuring seamless safety and efficiency protocols. Recognized for exceptional customer service and maintaining impeccable workplace cleanliness, contributing to a secure and organized environment. Proficient in Microsoft Office, Excel, and effective verbal communication. Ideally suited for office or clerical roles, involving customer-facing responsibilities or serving as the primary representative and first line of defense for the organization.
Overview
11
11
years of professional experience
Work History
Material Handler
Magna / Cosma Castings
08.2024 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
Security Officer
Allied Universal Security Services
12.2023 - 07.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Securitas Security Services USA
03.2022 - 11.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Security Site Supervisor
Allied Universal Security Services
01.2018 - 12.2020
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Maintained detailed logs of daily activities, providing accurate records for management review.
Claims Representative
Allstate Insurance Co
12.2017 - 01.2018
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Conducted multiple computer programs with two monitors, while taking in and out bound calls.
Default Resolution Specialist
Nelnet Student Loan Services
03.2014 - 10.2017
- Demonstrated expertise in federal student loan regulations, ensuring compliance during all stages of the resolution process.
- Maximized recoveries through strategic negotiating tactics tailored to individual borrower circumstances.
- Acted as a liaison between borrowers and loan servicers, facilitating clear communication to expedite the resolution process.
- Boosted department efficiency by developing new strategies for workload distribution among team members.
- Excelled under pressure in high-volume environments, prioritizing tasks effectively while maintaining exceptional attention to detail.
- Prevented further escalation of delinquent accounts through proactive outreach efforts aimed at early detection of potential defaults.
Education
Drama
Papillion High
Papillion04-2003
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Workplace cleanliness
- Report writing
- Incident reporting
- General security
- Access control
- Microsoft office
- Excel
- Spreadsheet
- Insurance claims review
- Time management
- Conflict resolution
- Loan servicing
- Customer service 100%
- Verbal communication
- Professionalism and etiquette
Timeline
Material Handler
Magna / Cosma Castings
08.2024 - Current
Security Officer
Allied Universal Security Services
12.2023 - 07.2024
Security Officer
Securitas Security Services USA
03.2022 - 11.2023
Security Site Supervisor
Allied Universal Security Services
01.2018 - 12.2020
Claims Representative
Allstate Insurance Co
12.2017 - 01.2018
Default Resolution Specialist
Nelnet Student Loan Services
03.2014 - 10.2017
Drama
Papillion High
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