Shane Mangwende
Aubrey
Summary
Dynamic and reliable professional with extensive experience in customer service at Hyundai Motors and AutoZone. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in managing key control processes and maintaining operational efficiency, while consistently demonstrating a strong work ethic and team collaboration.
Overview
3
3
years of professional experience
Work History
Valet
Hyundai Motors
09.2024 - Current
- Parked and retrieved vehicles efficiently in accordance with company protocols.
- Assisted customers with vehicle access and provided exceptional service during peak hours.
- Conducted regular inspections of parked vehicles to ensure safety and security standards were met.
- Managed key control processes to maintain accountability for all vehicle keys on site.
- Collaborated with team members to streamline parking operations and enhance customer satisfaction.
- Maintained cleanliness in valet area to uphold Hyundai Motors' professional image.
Sales Associate
AutoZone
11.2023 - 09.2024
- Assisted customers in selecting automotive parts and accessories, enhancing product knowledge and customer satisfaction.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Processed transactions efficiently using POS systems, maintaining accuracy in cash handling and sales reporting.
- Collaborated with team members to meet daily sales goals, fostering a supportive work environment.
- Conducted regular maintenance checks on store displays, ensuring compliance with company merchandising standards.
- Resolved customer inquiries and complaints promptly, strengthening customer loyalty and retention rates.
- Educated customers on product features and benefits, improving overall purchasing experience and driving sales.
- Trained new associates on store procedures and product knowledge, enhancing team performance and service quality.
Cashier
Wingstop
01.2023 - 06.2023
- Processed customer transactions efficiently using POS system
- Maintained accurate cash drawer and balanced daily sales
- Assisted customers with inquiries, enhancing shopping experience
- Collaborated with team members to optimize store operations
- Trained new cashiers on register operations and customer service standards
- Implemented strategies to reduce checkout wait times for customers
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty
Education
High School Diploma -
Braswell High School
Dallas, TXAssociate of Arts -
Collin County Community College
Plano, TX05-2027
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Problem-solving
- Team collaboration
- Reliability and punctuality
- Professional appearance
- Multitasking and organization
- Valid Driver's license
- Physical fitness
- Punctual and reliable
- Team player mentality
Timeline
Valet
Hyundai Motors
09.2024 - Current
Sales Associate
AutoZone
11.2023 - 09.2024
Cashier
Wingstop
01.2023 - 06.2023
High School Diploma -
Braswell High School
Associate of Arts -
Collin County Community College