Shane Marsh

Throughout my extensive 19-year journey at World Acceptance, I began as an Overstaffed Manager, Climbing the corporate ladder Advancing through the roles of Branch Manager, District Manager, and finally, achieving a lateral promotion to the position of Operations Performance Manager.

Branch Manager : Aug 2004 to Aug 2010

I effectively led a local branch, taking charge of its daily operations. My role encompassed several pivotal responsibilities including Risk Management (loan decisions), Collections, Cash Handling, Team Leadership, Customer Relationship Management, Reporting, Sales, Spearheading New Business Initiatives, Employee Development, and Active Engagement with the Community. Throughout this period, I remained committed to not only achieving all company objectives but also upholding strict adherence to company policies and procedures.

District Manager : Aug 2010 to Sept 2022

Promoting to A District Manager I assumed the responsibility for overseeing a district comprising of 11 to 14 branches. Widely regarded as one of the most challenging positions within the company, this role demanded a multifaceted skill set and encompassed a diverse range of responsibilities, including: Comprehensive Team Member Hiring,Training and Development, Employee Engagement, Loan portfolio Management, Credit Risk Assessment, Budgeting and Financial Management, Collections Management, Performance Management, Sales and Business Development, Adherence to all Company Policies and Procedures. In summary, my role as a District Manager demanded a broad spectrum of responsibilities, contributing significantly to the company's success.

Operations Performance Manager : Sept 2022 to Jan 2023

Taking a lateral promotion to the role of Operations Performance Manager this position collaborates closely with our Data Analytics and Leadership teams. In this capacity, my primary responsibilities included the analysis of raw data to pinpoint areas in need of enhancement. Subsequently, I developed comprehensive strategies and initiatives aimed at improving overall performance. My role extended to overseeing and supporting a team of 5 Regional Vice Presidents who, in turn, managed 32 District Managers. I provided consistent guidance and coaching to ensure the seamless execution of performance improvement initiatives across our organization.